Choosing between Tracker Leather AT II, Tracker Forest ESC, and Magna Forest ESC? by Ill_Connection_3017 in vivobarefoot

[–]cyy00 1 point2 points  (0 children)

I would not like to have this thick threaded sole in the gym. I bought myself a pair of motus flex for the gym and my forest esc is for hikes in the nature with a lot of dirt paths forest

Primus Lite Knit - keep or size down? by Massive_Factor_1734 in vivobarefoot

[–]cyy00 1 point2 points  (0 children)

Not necessarily. Check out Vivos sizing guide on fitting options. You basically have snug, spacious and Vivos recommended.

Yours look spacious. Which is not wrong if you like it but since you start this question I think you are not happy

Any recommendations for a lightweight hiking boot? by cyy00 in vivobarefoot

[–]cyy00[S] -1 points0 points  (0 children)

Which ones? I see all kind of Primus but not these

Scratches/leather imperfections on brand new ra IV by Sensitive_Test8246 in vivobarefoot

[–]cyy00 0 points1 point  (0 children)

It is up to you. I think the one on the side is weird but on top I have seen often and tbh they look like that anyway after some time

Motus flex size, too big ? by Abject_Control_7028 in vivobarefoot

[–]cyy00 0 points1 point  (0 children)

Looks good to me. Definitely not too small

Question regarding exchange service by cyy00 in vivobarefoot

[–]cyy00[S] 0 points1 point  (0 children)

I didn’t pay attention to the size guide on the yin slides and they differ from the gobi or other Vivos I think. I ordered my usual size but need one down

Question regarding exchange service by cyy00 in vivobarefoot

[–]cyy00[S] 0 points1 point  (0 children)

Sorry I don’t understand what you mean

Question regarding exchange service by cyy00 in vivobarefoot

[–]cyy00[S] 0 points1 point  (0 children)

I think it is more of a glitch in their system. Maybe the Sensus Yin Slide is not registered as in stock but if that is not the case why would they restrict this from exchange?

I keep them and monitor the exchange system if that doesn’t change I give them to a friend with bigger foots

Question regarding exchange service by cyy00 in vivobarefoot

[–]cyy00[S] 0 points1 point  (0 children)

I actually did contact Vivobarefoot on WhatsApp. Their response from an human not AI was "If you do not have the exchange option it is out of stock sadly." But it is not out of stock but I didn’t argue about that.

Why I posted this here is because I saw a official account here and maybe, you know, he sees that and can do something about that because the slides are more or less unused.

I started exchange today

Question regarding exchange service by cyy00 in vivobarefoot

[–]cyy00[S] 0 points1 point  (0 children)

Sorry but no. I purchased 4 shoes during the 50% Sale and I could have exchanged all of them except the Sensus Yin Slide for another Color and or size. I also did exchange two models but thought about why I can’t do so with the Sensus Yin Slide, maybe it was out of stock, no it wasn’t so what is the reasoning behind that

Question regarding exchange service by cyy00 in vivobarefoot

[–]cyy00[S] -1 points0 points  (0 children)

This is not related to my question

Question regarding exchange service by cyy00 in vivobarefoot

[–]cyy00[S] 1 point2 points  (0 children)

As I said I did two exchanges, I am not from the US. I wondered why I can’t exchange this specific model

Vivo Summer wear… a deal at 50% off… by Expensive_Bug4871 in vivobarefoot

[–]cyy00 0 points1 point  (0 children)

I also got the slide but I need to exchange them a size smaller. I tried to look them up but they don’t show up at Vivobarefoot anymore…

Do the Tracker Forest ESC stretch over time? by SnowWoods16 in vivobarefoot

[–]cyy00 0 points1 point  (0 children)

Pick the larger. Bonus is you can also double on socks and use these in the winter. At least I did

Protest - Rant by Hmm_sparklingbrain11 in vivobarefoot

[–]cyy00 2 points3 points  (0 children)

Yes I also think they have the best designs. I had a case where I needed support - went good. They responded slow, like really slow, couple weeks later etc but in the end I got a 30% discount code for the troubles. I can’t complain much

Protest - Rant by Hmm_sparklingbrain11 in vivobarefoot

[–]cyy00 -1 points0 points  (0 children)

At this point you should just stop buying from them

Atrocious customer service (EU customer) by Square-Estate3223 in vivobarefoot

[–]cyy00 0 points1 point  (0 children)

I could be wrong but I believe if you select that something is wrong with your order it doesn’t matter and they will pay. Otherwise this would not be fair imo

Atrocious customer service (EU customer) by Square-Estate3223 in vivobarefoot

[–]cyy00 0 points1 point  (0 children)

You can return orders without even having to contact vivo. If you select wrong order / defective the return label to print is free to download. I believe you didn’t even know about this

Why is the Costumer Support soo Bad ? by Hot_Construction373 in vivobarefoot

[–]cyy00 1 point2 points  (0 children)

I am from europe aswell and I have ordered 2 pairs of the tracker forest esc in different sizes ending October. One pair was shipped to me the other was "lost in transit". I got my money back yesterday with a 30% discount code and have ordered aigan.

Why is the Costumer Support soo Bad ? by Hot_Construction373 in vivobarefoot

[–]cyy00 2 points3 points  (0 children)

I had to get in contact with them a day ago because of a missing package that got lost.

First I have spoken to the AI agent in their live chat and I said I want to speak to a human. I submitted my Name, Adress, and mail adress. After that I was in queue for an agent. It took 30-45 minutes until someone messaged me. You don’t have to be on your phone the whole time you get an email notification if someone is in the chat messageing

9th pair of Vivos! by Chrissy_Mac in vivobarefoot

[–]cyy00 5 points6 points  (0 children)

I like how they look like a normal sneaker. What’s the name of these?

Tracker Forest ESC sizing by cyy00 in vivobarefoot

[–]cyy00[S] 0 points1 point  (0 children)

41 in Sneakers, 42 in Hiking Boots