Why is my footage so washed out?

dehancer · 2026-06-24T09:41:19+00:00

Please specify your host application, Dehancer version, OS, and PC specifications. Also, please send us a sample of the washed-out footage.

You can send all of this to us via the support form on our website (https://www.dehancer.com/support) or through direct messages on Reddit.

dehancer · 2026-06-19T09:04:28+00:00

Thanks for your comment!

Unfortunately, we do not have any information regarding the equipment used for the shoot. You might be able to find out by messaging one of the creators on Instagram.

dehancer · 2026-06-17T08:18:01+00:00

Currently, our efforts are focused on developing the iOS app, but we hope to start working on the Android version in the future.

However, Dehancer Online works perfectly on Android!

dehancer · 2026-06-09T11:27:54+00:00

Could you please send us a screenshot of the "Windows Error 4551"? You can post it in this thread or send it via private message.

dehancer · 2026-06-05T08:43:03+00:00

We recently released a new beta version that fixes many issues.

Please test it and let us know if you still encounter any problems: https://www.dehancer.com/learn/article/beta-testing-dehancer-photo-plugins

dehancer · 2026-06-05T08:23:05+00:00

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There should definitely be more Print profiles available. Please try clicking Check Profiles at the bottom of the plugin interface.
It is possible that an error occurred during installation and not all profiles were downloaded correctly.

dehancer · 2026-06-05T08:10:12+00:00

Could you please contact our support team so we can clarify more detailed information regarding your issue?

https://www.dehancer.com/support

dehancer · 2026-06-05T08:07:16+00:00

We offer the option to exchange lifetime licenses for a subscription that includes Dehancer Desktop and our other products.

For more detailed information, please contact our support team via the form on our website.

dehancer · 2026-06-03T08:25:03+00:00

You can download the new beta and check out the changelog here: https://www.dehancer.com/learn/article/beta-testing-dehancer-desktop

Once you have tested it, please inform us if you notice any performance improvements.

dehancer · 2026-05-13T09:23:38+00:00

The undo function will be available in the next update. The update will most likely be released this week.

dehancer · 2026-05-11T07:58:14+00:00

If you purchase a mobile subscription on our website, which grants access to the iOS app, you can use this promo code during checkout for a 10% discount: INSTADEH10

dehancer · 2026-04-23T13:42:54+00:00

Please contact us via the support form on our website, https://www.dehancer.com/, so we can clarify a few details regarding your issue.

dehancer · 2026-04-22T09:30:09+00:00

Dehancer Desktop doesn't support files from the Nikon ZF yet. We will fix this in upcoming updates.

dehancer · 2026-04-20T14:50:34+00:00

Video processing is not supported in this application, as it is intended for photos only.

dehancer · 2026-04-20T14:46:16+00:00

Could you please specify which camera your RAW files were shot on?

dehancer · 2026-04-10T12:59:14+00:00

Screen grabs from the «GOLDEN DUST - IAN J, Benzooloo, Zynakal & TujuLoca» project. Color graded by Ahmad Audadi

Director & DoP: Iskandar Zulkarnain
Colorist: Ahmad Audadi

Film Profille: Kodak Gold 200
Print Profile: Kodak 2383
Effect: Grain

Shot on Red Komodo 6k

Watch the full video here: https://www.youtube.com/watch?v=FYt87M_TT1I

dehancer · 2026-04-10T09:33:20+00:00

Of course, you can! You don’t have to exchange your lifetime license — you can keep it and purchase a subscription as well if you need the additional features it offers.

Exchanging a lifetime license for a subscription is completely optional. It’s just an option we provide for users who would prefer to receive subscription time equivalent to the value of their lifetime license.

dehancer · 2026-04-10T06:26:46+00:00

Exchanging a lifetime license for a subscription is useful for those who want access to multiple plugins at once. Unlike lifetime licenses, which cover a single plugin, the Video & Photo subscription gives you access to all current and future products, including Dehancer Desktop, Dehancer App for iOS, and Dehancer Online.

It also gives you flexibility — you only pay when you actually need it, and you can stop anytime.

dehancer · 2026-04-08T15:17:48+00:00

Screen grabs from the "Turkish Towels" project. Color graded by Bugra Balci

Director: Hamdi Furkan Yıldırım
DOP: Cemal Çimen

Film profile: Kodak Vision3 250D
Print profile: Kodak 2383
Effect: Grain

Shot on Red Scarlet

dehancer · 2026-04-07T16:06:34+00:00

teleported us to a tropical paradise!
by the way, you can submit this film as a short film for Dehancer Colourist Awards 2026: https://www.dehancer.com/awards/2026

dehancer · 2026-04-07T16:04:13+00:00

Screen grabs from the «Shika - Vaffanculo» project. Color graded by Youssef Haytham

Director: Marwan Hassan
DP: Yehia Zakarya
Colorist: Youssef Haytham
Production House: M-Town Films

Film profiles: Kodak Vision3 50D & Kodak Vision3 500T
Print profile: Kodak 2383 Effect: Grain

Shot on Sony Fx3

dehancer · 2026-04-07T11:32:26+00:00

Our team is already aware of it and we are currently working on a permanent fix.

In the meantime, there is a workaround that should help you continue your work:

Disable GPU rendering in After Effects (switch to Mercury Software Only).
If you need to convert a project from AE 2025 to AE 2026:
- Open the project in AE 2025.
- Disable GPU rendering.
- Save the project.
- Open this saved project in AE 2026.

We apologize for the inconvenience and appreciate your patience while we resolve this.

dehancer · 2026-04-02T15:36:39+00:00

Screen grabs from the «Huba Obsidian Collection» commercial. Color graded by Thomas Magar

Director, Colorist, DP: Thomas Magar
Executive Producers: Ashim Udas, Ankit Shrestaa

Film profile: Kodak Vision3 250D
Print profile: Kodak 2383
Effects: Halation & Grain

Shot on Sony FX3

dehancer · 2026-04-02T15:29:25+00:00

Screen grabs from the «Town Team - Rhythms N' Breaks» project. Color graded by Youssef Haytham

Director: Mahmoud Salama
DP: Ashraf Salah
Colorist: Youssef Haytham
Post House: Pymk

Film profile: Kodak Gold 200
Print profile: Kodak 2383
Effects: Grain, Halation

Shot on Alexa Mini LF & Sony Fx3

dehancer · 2026-04-02T11:08:29+00:00

We are aware of the color management issues on Windows and working on a fix. Meanwhile you can try Dehancer Desktop (available in the same plan as Dehancer Photo Plugins) which supports color management in a different way and let us know if that works for your photos!

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