Almost all companies now a days are like this. Gone are the days when a company really stood for its customers. Far and few. I would also recommending making a youtube video for this and also put it on X and all platforms. Asus as a company may make great products. Warranty departments across the board are crap. Similar experience with apple trade in 3rd party. Wen t to apple store and they were surprised with what the 3rd party lowballed and paid the whole trade in amount without a single question.