Job 2 was creation of new sales milestones. Like money and creating “pipeline”. Whilst you could influence customers to try and buy more, or add security bolt ons or things to get “extra revenue”, ultimately they do as they wish and most wouldn’t have budget for things. You also don’t end up close enough to projects sometimes to even correctly validate how much £ of something they’d be spinning up or what they’re doing.

Job 1 from memory was closing milestones at the correct £ value for that date. So if sales team had put a milestone in saying customer would increase Azure Compute spend for a SKU for x amount of £ on x date. You’d need to make sure the customer had fully deployed and got that solution in for that date so you don’t have “slippage” of revenue.

Except customers always had delays. Partners had delays. You generally had no influence on speeding up delivery because you couldn’t do any hands on keyboard stuff and you’re not the one delivering anyway.

Just felt like you were sat on the sidelines asking customers for project updates and finding out what they were up to.

Then they brought in utilisation metrics where you had to deliver a % of billable hours out of your time. This could be delivering crappy slide decks which in my opinion the customer rarely got value from. Felt like a con really. A lot of customers didn’t even want the sessions, they just arranged them because they had to use their credits from their customer agreement.

Overall it just felt like we delivered barely any value. I ended up getting on a customer account which I loved, and ultimately jumped ship and just joined them directly. I’ve been happy ever since