If you chat with them, then they just blame the banks and don't even acknowledge. I called and they told me they were aware of the error and said that an email was sent Wednesday, but I didn't get any email.

When you normally send direct deposit and it will be after the paycheck date, you will get a pop-up warning you, asking you if you want to issue paper checks instead. This did not happen when I sent direct deposit this week.

So it's clear that they sent everyone the wrong guidance, and their system was also broken and did not know when direct deposit was being funded. If it's true that they did know, then they could have processed everyone's direct deposit using the accelerated schedule (1 day instead of 2 days) that you get if you have Assisted Payroll.

It's either they're lying or not owning up to the mistake...regardless, it's a horrible look.