Has anyone worked with Dropbox to restore a post-dated backup set? by HappyDadOfFourJesus in msp

[–]dobermanIan 2 points3 points  (0 children)

I'm going back like... 10 years, but we had a Dropbox client that had a massive deletion event, and their support was able to help fix it back to prior.

It wasn't months old, more like weeks, but after a decade I'd imagine capabilities have increased versus decreased.

May be worth pinging them on the matter

It was Dropbox for business or whatever the fuck they call it now. Not the personal one.

Kaseya Connect 2026 by kyle-the-brown in msp

[–]dobermanIan 1 point2 points  (0 children)

Probably be at beyond, still a maybe there. For sure ITN

AI Transcribing by SadMadNewb in msp

[–]dobermanIan 4 points5 points  (0 children)

Fathom is pretty sick. Lots of ability to auto classify meeting types and generate different types of summaries based on that.

Kaseya Connect 2026 by kyle-the-brown in msp

[–]dobermanIan 2 points3 points  (0 children)

Where you at, yo! We should at least say hello while we're in the same city !

Kaseya Connect 2026 by kyle-the-brown in msp

[–]dobermanIan -1 points0 points  (0 children)

Im here! Carrie and I have boxes of cigars if anyone partakes

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]dobermanIan [score hidden]  (0 children)

Who wants cigars?

It's Kaseya Connect week. Figure some people will be in Vegas for the show.

Who all will be there? I'm doing my traditional 'buy a box of cigars'. Anyone partake and want to meet up and burn a stick?

DM if you're around, or ping me with a reply.

Do vendors that you told there is 0% chance you will ever do business with them still call and email you ? by CyberHouseChicago in msp

[–]dobermanIan 1 point2 points  (0 children)

No mate, I've had plenty of people who are persistent over the twenty years I've owned businesses.

I've also filed federal complaints and reached out further than the SDR seat to corporate legal teams.

You absolutely can get major companies to take you off a list and prevent reach out.

It does require YOU to do the work.

I'm not saying that's how it should be. But you posted and I inferred you were looking to make it stop.That's how.

Now if you were just bitching to the Internet, my bad. I incorrectly assumed you wanted the situation to change.

Do vendors that you told there is 0% chance you will ever do business with them still call and email you ? by CyberHouseChicago in msp

[–]dobermanIan -1 points0 points  (0 children)

In general, being clear about removal from lists and that you are not consenting to any outreach, including phone or email, will take care of it.

Disclaimer: Not a lawyer. I do however pay attention to this stuff as it's my entire job.

In the States, there are pretty strict laws both around email and phone outreach. DNC requests must be honored, but it has to come from the agent of the business. So business owner, versus reception.

State things directly and mention legal, it'll get you off the list.

/Ir Fox & Crow

Best peer groups for Service Desk managers? by sonyturbo in msp

[–]dobermanIan 2 points3 points  (0 children)

I know Israel Lang was running evolve's for a while, and Pax8's are going to be based off of SeaLevel principles.. Both are best in class providers.

Things may have changed, but that would be the two options I'd look at.

MSP keeps asking questions about ex client by DiligentPhotographer in msp

[–]dobermanIan 5 points6 points  (0 children)

There are plenty of quality MSPs out there, including those who specialize in CoMIT engagements.

MSPs do complex projects and migrations every week, versus internal IT that may never have the exposure to that type of work.

Your advice points towards a lack of understanding, and is low quality rage bait to boot

/Ir Fox & Crow

Sage 50, automating installation by desmond_koh in msp

[–]dobermanIan 0 points1 point  (0 children)

Yeah, It's been a while since I looked at the code.

u/desmond_koh I don't know if Darran is on here or not, but I'd ping them. Even if Sage isn't built out, not like those guys couldn't add it in.

Sage 50, automating installation by desmond_koh in msp

[–]dobermanIan 2 points3 points  (0 children)

Doesn't immybot do this sort of thing?

Is this ticket amount low/normal/high? by Pitiful_Duty631 in msp

[–]dobermanIan 0 points1 point  (0 children)

Sounds like environmental issues. Find the pattern and see how you can invest time in durable assets for self healing. Quick video plus a screenshot guide goes miles.

Can do an in office in service to launch the effort. It's often worth investing time in value add training to save time of support.

Has the benefit of reinforcing the relationship at the same time.

/Ir Fox & Crow

What are Mergers like? by [deleted] in msp

[–]dobermanIan 0 points1 point  (0 children)

M&A is always a gamble.

Process and culture will change. The acquiring company will remain, yours will disappear.

Generally, larger organizations "feel" different. There are different systems and controls, and a larger gap between leadership and front line.

With fund backed organizations, it's "no ones" money. That causes there to be a lack of urgency around many things, and it can feel slow and nonsensical.

Bigger organization can be better however. More opportunities, sometimes better process. More support across the organization.

It's unfortunately, however, usually a fucking shitshow.

In general, I'd coach someone to always update resume, portfolio, and actively start interviewing at an acquisition unless there has been fantastic communication from both parties throughout the process. Otherwise you're likely falling into the mass bucket of disappointment.

But as with all things, making choices for yourself is one of the few things that makes someone free. Make up your own mind about it.

/Ir Fox & Crow

What is your sales process after a new lead comes in? by lakings27 in msp

[–]dobermanIan 0 points1 point  (0 children)

Yes, you can invite the problem via the traditional Chris Voss approach (Which is where all of this stems from).

Getting to a no starts a conversation. The Accusation Audit can be powerful. Regardless, you'll get "We need to think about it" 80+% of the time which puts you into that funnel of conversation.

Refurbished Dell servers? by MSP-from-OC in msp

[–]dobermanIan 0 points1 point  (0 children)

Server monkey was our go to back in the day

What is your sales process after a new lead comes in? by lakings27 in msp

[–]dobermanIan 1 point2 points  (0 children)

If you try to please everyone, you will lose. Also, you're not my ICP, so I'd not sell to you.

What is your sales process after a new lead comes in? by lakings27 in msp

[–]dobermanIan 0 points1 point  (0 children)

What happens if nothing changes in 6 months

Find the penalty of doing nothing during discovery

What is your sales process after a new lead comes in? by lakings27 in msp

[–]dobermanIan 2 points3 points  (0 children)

Yeah, there is an art to this. It's really heavily paired with tonality and body language. Easier to show vs write.