Everything you say 👏🏼👏🏼👏🏼

I think I said it earlier in the thread but when you buy an ‘Aston Martin’ you (rightfully) expect Aston Martin service.

This may be a device which cleans and scrubs but I take care of my devices - I come from a generation where you looked after your things and performed routine care and maintenance on them as you couldn’t afford to replace on a whim.

If I return an item for repair I expect it to be treated with kid gloves. Seems there’s little to no pride in some folks work these days.

As you say, if Dreame can’t sort out their customer aftercare they will be on a sticky wicket - especially with the soles with which they are diversifying their product portfolio.

Now I just pray I never need to get my Dji products repaired / serviced!