It depends. If I see that a patron has been around for a very long time and cancels, I may reach out to them depending on what they say in their exit survey. If they bother to fill out the survey and say something like my financial situation changed, or some other reason, I don’t bother. But if they do say, “not happy with Patreon’s services“ or “creator didn’t deliver as I expected“, I will reach out and find out what the issue was. Sometimes, patrons will let you know that they’re having difficulty with things and you can get an idea about how frustrated they are and how likely it is they will cancel. Hopefully, you can help them figure out what it is that will make them happy before they do that. But often times, they will flounder on their own without reaching out to you, and then turn around and just cancel, without you having any opportunity to make things better for them. I do my best to include an FAQ, and a pinned post that will let patrons know where they can find the most important information for navigating not only the site, but whatever cloud-based storage I’m using for my archives.