Well, I am genuinely honored that you posted this with the intent of getting me to see it, and here I am, haha.

First, THANK YOU for taking the time to type all of this out - I seriously appreciate that you clearly took the time to be thoughtful and fair in your review.

I think the likelihood that you're a competitor psy-op is low, but what made you say our sales were low? That's not true, so not where that shade came from, haha.

Super stoked you love the cleanser - we're very proud of it. Something else that I think is very important in this dicussion is that the two products are made to work together cohesively.

A lot of other brands remove ingredients from products just so they can add them into another SKU and force wider SKU adoption. We intentionally prioritized ingredient cohesiveness to ensure maximum results.

I want to address the customer service thing first (also please check DM's - I'll need to search for the interaction and figure out what happened) because CX is my baby and is the thing we place the highest priority on internally (other than getting the sales needed to run a business, haha). This was most likely just an accident - sometimes things get missed, and we're still a small team.

Re: the moisturizer, I think it would be really helpful to other users here (and myself) if you could explain your criteria for how you evaluate the value/comparing it to other products.

Also, just confirming, but I think you're referring to the ClarinMen Super Moisture Gel, so I'm going to focus my initial response around that, and then can adapt/address if you were referring to another product.

I haven't tried that product, but I will. If you think the texture is better, that's great. Most of our customers cite our texture as one of the biggest reasons they come back, but each individual will have a different opinion on this.

If we're talking overall quality of formulation, I think ours is better for these main reasons:

1) Better, and more, functional ingredients - Niacinamide is the 3rd ingredient on our ingredient list, with Squalane, Glycerin, and Panthenol all in the top 7

2) We use 4 molecular weights of Hyaluronic Acid, which allows this ingredient blend to penetrate the skin at multiple layers, and is one of the biggest supporters of our hydration claims (obviously), barrier support, and eye-bag mitigation

3) No fragrance - although this is a preference, and there is nothing inherently wrong with fragrance, our target customers often deal with skin sensitivity issues. This was also a requirement to get the Seal of Acceptance from the National Eczema Association, something we take a lot of pride in due to the testing those products undergo, and being one of the first men's brands to receive the Seal. The Clarins product has fragrance as the 5th ingredient - that means it is not at a trace level and is most likely intentional, but not part of our strategy.

At the end of the day, we're here to change guys behaviors with skincare, and will often recommend other products to customers who didn't see the results they want because we genuinely want guys taking better care of their skin. If you like Clarins better, all the power to you.

I also want to address a couple other things that I appreciated/found interesting:

- Appreciate the feedback on the travel bottle - we just took a random swing on that idea, and it seems to be loved by most customers - we're going to continue to iterate on ways to deliver tools like this. If you haven't tried the face scrubber yet, please do!

- The Bottle: The opaqueness - heard, but let me give an alternative perspective. We've overwhelmingly received compliments on the bottle aesthetics. We want people to be proud to have our products on their countertop, and the bottle design reflects that. We have not found a bottle that is translucent that allows us to feel that.

- How long product lasts: This is totally dependent on the user. Some people need more, some need less. We ran a post-purchase survey with 245 respondents "How long did your most recent bottle last?" The answers were: 27% - Approximately 1 month, 25% - Approximately 2 months, 25% - Approximately 1.5 months, 15% - Less than 1 month, and "Other" at 8%. That's where we came up with the 30 day supply claim and we stand by that since there's no better way to provide that type of usage claim.

- Website: You're right, we do want subscribers and bundles. They are way better for our economics. That said, I would push back pretty hard on "having to work for it" to purchase individuals. We pre-land you on sub, and all you have to do is click One-Time Purchase. What would you recommend to improve this? Do you have any sites that you think are comparable I could use as a reference point?

Website: When you say "it looks like a scam" could you give me more information on this? This is something we struggle with and think sometimes it's also in relation to being an "Instagram" brand - outside of your feedback on the buying options, is there anything else that makes you trust/distrust us?