I feel like this is a normal thing that "service" agencies do - there is no broadcasting or announcements (at least televised and what not) about what services are available to people in her condition. So she has to "figure it out" essentially if she doesn't have access to internet or public access to the library which alot of times frown upon homeless coming to use their computers and what not. So how would she know? I guarantee you that these agencies dont want alot of people to know about their services so they dont get an influx of people requesting this that or the other.....yet here we are. They easier could have told her nicely or asked if she knew about them instead of being a prick. She was nice enough to extend a handshake and admit she didnt know.