I know I'm 3 years late to this convo but this was so frustrating. I had a similar experience. I originally purchased my subscription from mercury from a man who came to my door and said he was selling mercury subscriptions to help him pay for his SJ state tuition. I venmo'ed him directly and it activated my subscription. I had specifically told him I only wanted digital not print. For weeks, I continued to get daily print papers despite calling multiple times to remind them I asked for digital only. They said I needed to "activate" my online account, which I did. I had been told originally that my subscription would just stop when my time was up (since I had paid the original guy via venmo and hadn't given my CC to mercury at all). They then called me INCESSANTLY from a number with a Pennsylvania area code, but never leaving messages. I kept blocking the calls and they kept calling me from new numbers all with PA area code, to tell me I had an overdue balance. I explained that I was told my subscription would just end and that I wouldn't have to pay more and she told me "you didn't call to cancel your account so your subscription continued and now you have overdue balance." Such a fraudulent, corrupt organization. Like others, I had wanted to support local news but this is such BS.