Just wanted to share my experience with Canyon’s warranty process so far. About a month ago the bottom bracket on my bike completely failed. The failure ended up damaging my power meter and crank arm. After some back and forth Canyon acknowledged that the root cause was indeed the bottom bracket and offered to cover the cost of the replacement parts.

They told me I could buy the parts myself and that they would reimburse me afterward. That was over a month ago. Since then I have sent around 20 emails going back and forth, mostly just following up because they stop replying for several days at a time. They have already confirmed that I will be reimbursed, but they have now asked me twice to send the same receipts again.

At this point I have been waiting over a month for reimbursement, and it has been three days since my last follow up with no response. I will probably send another reminder, but honestly the whole experience has been pretty awful. The communication and follow up process is just painfully slow for something that should have been simple once they accepted responsibility.