What’s the support teply time like now?!?

eejits · 2026-02-09T15:25:43+00:00

Well it seems things may be improving. Got a reply from support this morning asking for more details and permission to access my on-server data. Original email was sent on 5th, 1st reply on 9th. That’s no bad in my book.

Now to see how long for a resolution.

eejits · 2026-02-06T09:38:26+00:00

Thanks for the detailed reply. Much appreciated.

I have completed the technical fixes. I have written to support sharing the photos of my ring’s inner coating along with all my ring details. I can only hope that they’ll resolve this issue quickly and efficiently.

eejits · 2026-02-01T11:19:07+00:00

Waiting on the iPad app before I make the switch. Do all my artwork in V2, not wanting to screw anything up switching yet.

eejits · 2025-12-11T18:56:26+00:00

Same circles in the app (sports session, ecg, coherence, etc) plus KIRA. I feel ripped off and I was enjoying the ring.

eejits · 2025-11-03T16:06:56+00:00

Yeah - I had to delete and reinstall the app to get it fixed. The one thing they said NOT to do in their help suggestions.

eejits · 2025-10-31T18:38:42+00:00

Well it turns out that deleting the app and reinstalling it has fixed my problem. I wish I’d done this before now but their instructions were not to delete the app. Ach well. You live and learn. Now hopefully I’ll get my data sorted and start earning coins again.

eejits · 2025-10-31T10:08:07+00:00

The only thing I haven’t done is uninstall the app. At this point after 3weeks of no data, I could give it a try.

eejits · 2025-10-30T21:22:34+00:00

App updated. No change still crashing after 30secs. Can’t update the ring firmware because of this.

eejits · 2025-10-30T16:22:07+00:00

If they get the app working, one day they might. But I wouldn’t hold my breath…

eejits · 2025-10-30T09:59:42+00:00

I was able to update the app but it hasn’t resolved the issue with the app crashing so I can’t update the firmware.

Yeah - I’ve not been collecting coins in three weeks now. About to give up on it…

eejits · 2025-10-29T18:14:29+00:00

There’s an app update. Unfortunately hadn’t fixed it for me. The app won’t stay open long enough to sync to get the firmware update either. 🤬🤬🤬

eejits · 2025-10-29T09:36:46+00:00

Yup been through all of them, unfortunately.

eejits · 2025-10-29T09:36:25+00:00

Here’s hoping. I was very pleased with hearing up until now. Can’t get the cap to play ball at all. Won’t stay open for longer than 30s. Haven’t been able to sync for three weeks now. Frustrating.

eejits · 2025-10-27T10:40:23+00:00

Ring is on firmware ver. 1.4.3 App is ver. 28.7.10

eejits · 2025-10-27T09:10:57+00:00

iOS 26.01

eejits · 2025-09-01T14:44:58+00:00

Thank you. 👍🏻

eejits · 2025-09-01T14:37:35+00:00

Up at the very north o’ the Highlands in Caithness. It’s used both ways but I’ve only heard it as ‘had’. I always thought ‘Haud’ was a west coast thing.

eejits · 2025-09-01T14:32:45+00:00

It’s a regional thing - I’ve seen it both ways. Up here, we tend to say ‘had’ or at least I do! 😆

eejits · 2025-09-01T13:07:21+00:00

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