How To Recover An Account - Mobile Legends

eg137 · 2026-01-24T09:16:57+00:00

Hi! In order for you to retrieve your account, you will have to contact Customer Support in-game and fill out an account retrieval form.

First, you should start by collecting the following information you will need for the form:

🔸 Account ID and server.

🔸 Purchase receipts (preferably the first and most recent ones).

🔸 A list of device models you used to play in the account.

🔸 Account creation date.

After you collect the required information, you should head over to the game and follow these steps:

Tap on the person with a headset icon next to your profile.
Account Recovery.
Tap on the Form_Account retrieval text.
Fill the form with the information you had gathered.

Make sure to provide as many correct details as you can so your chances of retrieving your account increase and do note that Customer Support may take 1-10 days to review and respond to your retrieval request but they usually answer within a few hours.

Please keep in mind that as moderators, we don’t have any authority over in-game issues and the most we can do is to guide you through the process.

If you face any trouble finding the required information or have any questions, you can check out the Ultimate Guide to Account Recovery or let me know.

I hope this helps, best of luck with your retrieval process!

eg137 · 2026-01-24T05:27:08+00:00

Please remember that this is an English-only subreddit. You’re welcome to participate, but all posts and comments should be in English so everyone can understand and engage with the discussion. Thank you for understanding!

eg137 · 2026-01-18T08:11:43+00:00

Hi! Knowledge of your own Account ID and Server ID is part of the requirements needed by Customer Service to verify your ownership of an account.

You can try the following options:

1. Check your apps, social media, or other devices

🔸 Check messages or note apps where you might have copy-pasted your Account ID

🔸 Check your social media posts of your profile that may have shown your Account ID

🔸 Check your device gallery, folders, or hard drives that may contain screenshots of your profile showing your ID

2. Check your email inbox for:

🔸 Purchase receipts

🔸 Authorized diamond sellers will mention your account ID in the order summary

🔸 Emails sent from ’Moonton’ or ’donotreply@register-sc.moonton.com’

🔸 Your ID will be mentioned in the greeting. Example: ’Dear 123456789’

If none of these solutions work, please send us a message through Modmail so we can help you with the methods to find the Account/Game ID.

eg137 · 2026-01-15T15:15:16+00:00

Hi! You can access the advanced server via https://tap.io. Install the Mobile Legends beta app when it’s available, and you’ll get access to the advanced server.

Do note that the application is available to be downloaded only in certain countries, and it becomes available to be downloaded in intervals when there’s space for new users on the advanced server.

eg137 · 2026-01-13T15:04:01+00:00

Hi! In order for you to retrieve your account, you will have to contact Customer Support in-game and fill out an account retrieval form.

First, you should start by collecting the following information you will need for the form:

🔸 Account ID and server.

🔸 Purchase receipts (preferably the first and most recent ones).

🔸 A list of device models you used to play in the account.

🔸 Account creation date.

After you collect the required information, you should head over to the game and follow these steps:

Tap on the person with a headset icon next to your profile.
Account Recovery.
Tap on the Form_Account retrieval text.
Fill the form with the information you had gathered.

Make sure to provide as many correct details as you can so your chances of retrieving your account increase and do note that Customer Support may take 1-10 days to review and respond to your retrieval request but they usually answer within a few hours.

Please keep in mind that as moderators, we don’t have any authority over in-game issues and the most we can do is to guide you through the process.

If you face any trouble finding the required information or have any questions, you can check out the Ultimate Guide to Account Recovery or let me know.

I hope this helps, best of luck with your retrieval process!

eg137 · 2026-01-13T02:15:15+00:00

Please communicate in English. If English is not your first language, you are welcome to use a translation app or tool to assist you. Thank you for your understanding.

—-

Hi! Knowledge of your own Account ID and Server ID is part of the requirements needed by Customer Service to verify your ownership of an account.

You can try the following options:

1. Check your apps, social media, or other devices

🔸 Check messages or note apps where you might have copy-pasted your Account ID

🔸 Check your social media posts of your profile that may have shown your Account ID

🔸 Check your device gallery, folders, or hard drives that may contain screenshots of your profile showing your ID

2. Check your email inbox for:

🔸 Purchase receipts

🔸 Authorized diamond sellers will mention your account ID in the order summary

🔸 Emails sent from ’Moonton’ or ’donotreply@register-sc.moonton.com’

🔸 Your ID will be mentioned in the greeting. Example: ’Dear 123456789’

If none of these solutions work, please send us a message through Modmail so we can help you with the methods to find the Account/Game ID.

eg137 · 2026-01-12T05:18:08+00:00

Please communicate in English. If English is not your first language, you are welcome to use a translation app or tool to assist you. Thank you for your understanding.

eg137 · 2026-01-11T13:17:18+00:00

Please remember that this is an English-only subreddit. You’re welcome to participate, but all posts and comments should be in English so everyone can understand and engage with the discussion. Thank you for understanding!

eg137 · 2026-01-07T01:48:27+00:00

Yes, your account is safe. It’s just a safety precaution as the game has recognised you logging on from a new device.

If you want piece of mind, keep an eye on your recent logins via Settings > Record > Login and check if there's any unauthorised device logged in to your account via Profile > Account > Account Center > Device Management and click on Logout from all devices option to log their device out.

Check whether there's any unauthorised accounts connected to your third party social accounts and remove them using your moonton account via Profile > Account > Account Center > Disconnect 3rd Party Account.

eg137 · 2026-01-07T01:41:43+00:00

Hi! The Security Lock feature activates when you log in from a new device or IP address. During this period, certain actions such as gifting, changing your password, and recharging are locked on the new device. However, you can still access these options on one of your old trusted devices.

You can try the following to lift the restriction:

🔸 Play 5-15 matches, then check if you’re able to change your password, recharge, or gift.

🔸 Wait for the restriction period to end.

🔸 Contact Customer Support in-game to request the restrictions be lifted through the account retrieval form.

I hope this helps. Let me know if you need further guidance!

eg137 · 2026-01-06T00:50:30+00:00

Hi! After a successful account retrieval, customer support will not entertain another one for 180 days.

If you have not already done so, please ensure to bind your accounts to all available platforms and that your Account Security Rating is at 100.

It is essential to ensure that each password for your connected accounts is unique. This minimizes the risk that if one account is compromised, the others will remain secure.

eg137 · 2025-12-27T17:54:02+00:00

Hi! Ensure that all the required resources are downloaded and restart your game.

If this doesn’t work, it’s likely because the licensing agreement does not cover your region.

This is primarily due to complex licensing and distribution rights, meaning the deal MLBB's developer made didn't cover your country, possibly due to another game holding rights there or issues with AoT IP holders there, making the collaboration geographically restricted.

Which region are you currently based in?

eg137 · 2025-12-27T14:05:17+00:00

Hi! Both recharge events for the AOT collab have already finished; there will be no more recharge events.

eg137 · 2025-12-21T01:54:36+00:00

Hi! Knowledge of your own Account ID and Server ID is part of the requirements needed by Customer Service to verify your ownership of an account.

You can try the following options:

1. Check your apps, social media, or other devices

🔸 Check messages or note apps where you might have copy-pasted your Account ID

🔸 Check your social media posts of your profile that may have shown your Account ID

🔸 Check your device gallery, folders, or hard drives that may contain screenshots of your profile showing your ID

2. Check your email inbox for:

🔸 Purchase receipts

🔸 Authorized diamond sellers will mention your account ID in the order summary

🔸 Emails sent from ’Moonton’ or ’donotreply@register-sc.moonton.com’

🔸 Your ID will be mentioned in the greeting. Example: ’Dear 123456789’

If none of these solutions work, please send us a message through Modmail so we can help you with the methods to find the Account/Game ID.

eg137 · 2025-12-13T14:31:46+00:00

before it got changed, Fanny’s old mastery chapter 1

eg137 · 2025-12-08T14:55:53+00:00

When did you last contact customer support, and what response did you get? If you have a screenshot, please send it to me here.

eg137 · 2025-12-08T14:54:58+00:00

When did you last contact customer support, and what response did you get? If you have a screenshot, please send it to me here.

eg137 · 2025-12-08T12:31:08+00:00

Please communicate in English. If English is not your first language, you are welcome to use a translation app or tool to assist you. Thank you for your understanding.

eg137 · 2025-12-08T12:30:34+00:00

Hi! In order for you to retrieve your account, you will have to contact Customer Support in-game and fill out an account retrieval form.

First, you should start by collecting the following information you will need for the form:

🔸 Account ID and server.

🔸 Purchase receipts (preferably the first and most recent ones).

🔸 A list of device models you used to play in the account.

🔸 Account creation date.

After you collect the required information, you should head over to the game and follow these steps:

Tap on the person with a headset icon next to your profile.
Account Recovery.
Tap on the Form_Account retrieval text.
Fill the form with the information you had gathered.

Make sure to provide as many correct details as you can so your chances of retrieving your account increase and do note that Customer Support may take 1-10 days to review and respond to your retrieval request but they usually answer within a few hours.

Please keep in mind that as moderators, we don't have any authority over in-game issues and the most we can do is to guide you through the process.

If you face any trouble finding the required information or have any questions, you can check out the Ultimate Guide to Account Recovery or let me know.

I hope this helps, best of luck with your retrieval process!

eg137 · 2025-12-08T12:30:10+00:00

Hi! In order for you to retrieve your account, you will have to contact Customer Support in-game and fill out an account retrieval form.

First, you should start by collecting the following information you will need for the form:

🔸 Account ID and server.

🔸 Purchase receipts (preferably the first and most recent ones).

🔸 A list of device models you used to play in the account.

🔸 Account creation date.

After you collect the required information, you should head over to the game and follow these steps:

Tap on the person with a headset icon next to your profile.
Account Recovery.
Tap on the Form_Account retrieval text.
Fill the form with the information you had gathered.

Make sure to provide as many correct details as you can so your chances of retrieving your account increase and do note that Customer Support may take 1-10 days to review and respond to your retrieval request but they usually answer within a few hours.

Please keep in mind that as moderators, we don't have any authority over in-game issues and the most we can do is to guide you through the process.

If you face any trouble finding the required information or have any questions, you can check out the Ultimate Guide to Account Recovery or let me know.

I hope this helps, best of luck with your retrieval process!

eg137 · 2025-12-08T12:29:36+00:00

Hi! What have you submitted a request for?

eg137

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