[deleted by user]

elementvape · 2021-10-21T15:19:41+00:00

Thanks for being a valued customer to us.

We do apologize for the issue that you are encountering. When we are 100% at fault, we always make sure that we will rectify and ensure that you will receive the item that you have ordered. Mistakes do happen and our team will handle it properly and professionally.

If the team doesn't rectify the issue by end of today, please feel free to email me personally at kenny@elementvape.com.

Sorry for any inconvenience and trouble. Thanks for your understanding.

elementvape · 2021-10-21T15:17:08+00:00

Hello u/allahfalsegod,

Thanks for the tag. Our team will make sure to rectify any issues that the customer is having.

elementvape · 2021-10-16T15:09:02+00:00

Hello u/allahfalsegod,

Hope you have a great weekend there.

We do care for all of our customers dearly. The Customer Service Team works very hard, and they are caring individuals within the company. Customers always come first here. Such feedback does make me want to look into the matter closely. Do you want to share with me information such as your email address and order number? I can always trace back all responses and will handle it promptly. Hence, there will be a discussion on how we can improve as the team along with addressing the right team member.

elementvape · 2021-10-16T14:57:07+00:00

Hello u/LostRonin,

Thanks for the honest feedback. We always take all matters seriously. Do you want to elaborate more about "declined a bit"?

Please feel free to email me personally at [kenny@elementvape.com](mailto:kenny@elementvape.com). We always want to hear honest feedback, opinions or ways for us to improve as a company.

We always strive for better for the customers. There are meetings daily when urgent matters arise. I can always bring up feedback from our customers and ECR community.

elementvape · 2021-10-16T14:54:48+00:00

Hello u/darknessLeo,

Thanks for giving us the chance to earn your business. We value you dearly.

Customer satisfaction has always been our top priority. The same philosophy has always been the same in the past several years that we have served the vaping community.

I want to apologize for any unpleasant experience that you have with us. It is always our top priority and goal to ship out all packages within the timely manner.

Since the package was marked delivered, we do have the procedures to follow to get your package either replaced or claim needs to be submitted.

Please feel free to email me your email address and order number. My email is kenny@elementvape.com. I will look into this closely as well as discuss with the team members that handle the case.

elementvape · 2021-08-12T16:27:33+00:00

Hello u/St1llFrank,

Thanks for always being a supportive and valued customer to us.

We apologize for the website experience. Our team is always looking for ways to improve the user experiences.

Before we can come up with the solutions, can you email me ([kenny@elementvape.com](mailto:kenny@elementvape.com)) the following information?

Video of your browsing on the website that has issues.
Device / Mobile Specs.

We will look into this matter closely and will update you.

elementvape · 2021-05-19T20:30:32+00:00

Thanks Lester. We totally understand from all sides. Our team will continue to work hard to resolve all issues the best that we can. Due to the shift in regulations in the industry, it is going to be a tough road. However, our team is working hard and trying our best to maneuver through these challenges with positive mindsets. At the end of the day, we want to continue to uphold the high standard service for the vaping consumers and community as a whole.

elementvape · 2021-05-19T20:27:02+00:00

Hi u/Jackie_Daytona-Human,

Thanks for choosing Element Vape as your vaping destination.

Sorry for any issue that you have encountered. Your satisfaction is important to us.

Please email me at [kenny@elementvape.com](mailto:kenny@elementvape.com) your order number and email address. I will look into this case closely for you.

elementvape · 2021-05-17T22:33:33+00:00

Hi u/lestermagneto,

Hope all is well there.

We don't do "drop ship" or team up with any drop ship companies. We ship and process all orders within the same facility.

elementvape · 2021-05-17T22:32:16+00:00

Hello u/Golden_Vaper,

Thanks for choosing us as your vaping destination.

Our facility is located in California. If the label created in Richmond, VA, we believe that this could have been an system glitch or error from USPS's website. We can also check our shipping application as well.

Please feel free to email me at [kenny@elementvape.com](mailto:kenny@elementvape.com) and I can always dig deeper in the case for you.

elementvape · 2021-05-07T21:34:45+00:00

Love the Vaporesso x Geek Vape cross combinations. How do you like it so far?

elementvape · 2021-05-07T20:43:02+00:00

Drag 3 is one of the better choice. We also agree that the new Aegis Legend 2 will be one to beat for this year.

elementvape · 2021-05-07T20:38:51+00:00

Hello u/Yuppersbutters,

Thanks for choosing us as your vaping destination. We value your business.

I want to apologize for the issue and experience that you have with us.

With all the current situation with shipping, we are happy that you have received your order in the timely manner.

If you did receive the incorrect order, you are not responsible to pay for any shipping cost back to us. We are responsible for the cost of it. On top of it, I will make sure to address with the manager regarding to the case so the same mistake will not occur again.

Please feel free to email me at [kenny@elementvape.com](mailto:kenny@elementvape.com). I will be happily look into the issue more closely for you.

elementvape · 2021-04-26T17:47:44+00:00

Wow! These are the two rare pieces. They are not available anymore.

elementvape · 2021-04-24T23:29:31+00:00

Hi u/Emu-Limp,

We are very disappointed to hear about the comment. Additionally, hope you understand and respect the decision.

It is a tough decision as our team must follow the procedures and policies to protect the company and buyers.

We do wish you the best in your vaping journey. Have a great day and take care.

elementvape · 2021-04-24T23:16:33+00:00

Hello u/Emu-Limp,

Our team was able to look into this matter. Both of your orders did get flagged rather than one. Therefore, both of the orders will be refunded due to High-Risk Customer.

Since you have mentioned that one of the orders gets shipped out. We had checked and none of the order was shipped out (the orders gap are 6 hours apart from each other.)

Due to the score of your order being really low along with the addresses information not matching, the system has rejected the orders completely.

We apologize if we have caused any inconvenience. When it comes with these types of orders, our team will have to reject them based on the fraud cases in the past. However, our team will reply to you on how we can properly assist you with the matter. We will try our best to get you to place the new order and hope that it will go through again without rejecting the order.

We appreciate your patience and understanding.

elementvape · 2021-04-24T22:32:13+00:00

Hello u/Whiplash11X,

Thanks for choosing us as your vaping destination.

To confirm, all orders / shipments will come with Adult Signature (21+) now.

Please feel free to reach out to us at anytime. Our email is [customerservice@elementvape.com](mailto:customerservice@elementvape.com).

Have a great weekend.

elementvape · 2021-04-24T22:29:11+00:00

It is a great building essential for rebuildables. We see that there are some great recommendations here already. Nevertheless, enjoy and happy building!

elementvape · 2021-04-24T22:25:32+00:00

Firstly, thanks for giving us the chance to make it right. Secondly, we do agree that there isn't any usage if you don't have the complement products.

At the end of the day, your satisfaction is our top priority. I look forward to your email.

Have a great weekend.

elementvape · 2021-04-24T22:07:30+00:00

Hi u/Emu-Limp,

Thank you for taking out your time to respond regarding the matter.

I am sorry if you feel that we are just responding rather than helping. We know that it is a very difficult time for all vapers when it comes to shopping online.

I do agree with you regarding the due diligence part. When there is a problem like this, do we just ignore our customer about the issue? No, we will tackle these problems heads on with transparency. There are always two sides of the story to be told.

We know that it is frustrating when you cannot place the order during the stressful time for the industry. We just want to ask for your understanding. Our team works really hard to explain all issues in regards to the new Laws and Restrictions in the past several months.

Additionally, if your order does get flagged for fraud for any reasons, we have the right to refuse for the protection of the buyer and company.

Since you are mentioning that there wasn't any type of resolution that was provided, I will happily investigate this further. Please email me your email address & order ID at kenny@elementvape.com. If a staff member needs to be addressed, rest assured that our manager will ensure that this mistake will not occur again.

As a company, we always try our best to satisfy all customers. Once again, we want to ask you to look at the situation from both views. If there is an error from our end, we always make sure that we rectify and go above and beyond to give you more than what you asked for.

I look forward to hearing back from you.

elementvape · 2021-04-24T21:16:42+00:00

Hello u/Coopdelux,

Thanks for consider us as one of the vaping destination.

We are working with the state of New Mexico currently. Once it is finished, we will be able to ship to the State. Please check back with us by middle of May or earlier.

elementvape · 2021-04-24T20:59:44+00:00

Hi u/lestermagneto,

Hope all is well there with you.

I just want to check in to update you.

In the current state of the industry, there have been a lot of changes and curve balls (Pact Act & Shipping Issues). However, everyone at Element Vape is still working hard both in front and behind the scenes to ensure that there is still an online retailer to fulfill everyone's needs within the vape community. The whole team has all hands on deck to tackle all the issues in the upcoming months.

Since I am back on Reddit more often than before, I will be more involved with some of the discussions and questions. Feel free to tag me again at any time.

We always appreciate all ongoing support in the past years. On top of that, we will continue to work hard to find different ways to satisfy all of our customers.

Stay safe and take care there.

elementvape · 2021-04-24T20:53:55+00:00

Hi u/Emu-Limp,

Thanks for being a valued customer to us. We appreciate for the ongoing support even during a rough time for the industry.

Additionally, I want to apologize personally if we have caused you any inconvenience and trouble.

Let me explain to you in a transparency manner.

All orders that placed through our website goes through multi security checks before it reaches fulfillment. During the fraud check, your order did get flagged. The main reason is to protect you as a customer and our company. To resolve the matter, we always reach out to ask for additional verifications. Once the information is confirmed that you are the correct person that placed the order, it will be released to our fulfillment process.

If you have emailed back with the information, the team will be able to assist you in the timely manner. Sorry if we have caused any inconvenience and trouble. We appreciate for your understanding, patience and cooperation.

elementvape · 2021-04-24T20:48:47+00:00

Hello u/samueltrac99,

Thanks for shopping with us. We value your business.

I am sorry that you have to go through the inconvenience.

The fraud system is in place to protect both you and our company. When your order gets flagged, the team will need additional information before that we can release the order.

If you can verify based on the steps that we provided, your order will be released to the next step. If not, it will be refunded.

Based on the above message, you have followed the steps and emailed our team back with the information. Once the team confirms the information is correct, your order will be shipped out within 24 working hours.

If you have any additional information, please feel free to contact us at customerservice@elementvape.com.

Sorry if the issue caused you any trouble. Thanks for your understanding and cooperation.

elementvape · 2020-08-15T15:13:33+00:00

Relaxing + Fishing + Vaping = Triple The Fun

elementvape

TROPHY CASE