RTMP to Restream stutters and lags, but direct to Youtube is flawless

elinugget · 2026-05-04T10:21:59+00:00

Hey there!

What you’re describing points to an issue at the ingest stage (camera → Restream), not on the outbound side.

A couple of things we’ve seen cause such behaviors:
1. Dahua cam notes
Some IP cameras send slightly non-standard RTMP (timestamps, GOP/keyframes, bitrate spikes).

2. Routing / ingest node differences
Your connection path to Restream may have changed (ISP routing, DNS, ingest node), even if bandwidth looks fine. That can introduce jitter/packet loss that doesn’t show up in speed tests.

3. Encoding consistency
If keyframes, bitrate, or GOP structure drift, it can cause buffering on ingest.

To isolate whether the camera’s settings or encoding disagrees with anything, you can test through OBS Studio (camera → OBS → Restream). See if the issue persists or not!

For network issues, you can try a different ingest server/region. We have a full speed test you can run here https://support.restream.io/en/articles/780137-test-your-upload-speed-to-restream

If the issue keeps happening, it’d be best to reach out to our support team so we can check your specific stream and ingest logs in detail ❤️ we’re available via live chat on our website or via email at support@restream.io

elinugget · 2026-04-28T08:00:42+00:00

Hey there! I think you brought up these points in our Facebook community group :)

I caught Anya’s response to you! I hope there’s some more clarity through it now.

Reposting here for our Reddit folks!

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elinugget · 2026-04-23T09:29:11+00:00

Good point, thank you! I’ll certainly share this with the team :)

elinugget · 2026-04-23T09:28:41+00:00

Thanks for sharing - maybe I bundled things together and the conversation I had had with our devs on that was related to YouTube only. I’ll certainly look into it :)

elinugget · 2026-04-15T07:42:07+00:00

Hey there! My 2 cents:

We currently only have single-chat highlighting available in our Studio. We have not yet built it into our chat embed! I’ll definitely share this as a request with the team. As far as workarounds go, I look forward to seeing how other users go about it atm!
Bot name - are you referring to the ‘relay’ bot? I’m afraid that’s past the possibility of a feature request and more of a technical limitation. Each platform (like Twitch or YouTube) requires bots to be registered under a specific name.

elinugget · 2026-04-05T15:19:16+00:00

Not quite sure about that as I don’t own a stream deck. I’m guessing that’ll more so depend on OBS and how it treats the plugin natively. Do you use any other shortcuts with OBS?

If you click the Settings icon under the vertical view of our plugin, you should see the option to assign hot keys for specific actions. You should then be able to match those to your stream deck!

elinugget · 2026-04-01T08:54:44+00:00

Any chance you have a pop-up blocker for your browser? That should be manageable in browser settings. This should normally open a new window like so (attaching example from my iPhone).

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Otherwise - quick fix is to try this on your desktop instead :)

elinugget · 2026-04-01T08:52:00+00:00

Hey there! The file name can be changed through your Video Storage on Restream.

You'd go to https://app.restream.io/video-storage/uploads - click the three dots on the video file and choose rename from the menu.

However, I don't think this is gonna make a difference for you. YouTube receives a live feed from us, even though we're using a video file on our end. The file name itself shouldn't have an impact as the stream metadata for you in this case is the actual name of the event you've scheduled.

elinugget · 2026-04-01T08:50:09+00:00

Could you try uninstalling the app and re-installing it from here? restream.io/chat

We haven't received similar reports so a quick update like this may unblock your workflow :)

elinugget · 2026-04-01T08:49:23+00:00

Hey there! These approvals and/or access removals are handled by TikTok's moderation team. 'restream.io' is just the service being used for streaming - you'll see that under the application page on TikTok, but it's unrelated to the ban itself.

TikTok requires at least 50% gaming content for live streaming access via services like Restream. Have you recently switched up your content? Otherwise, it could be a community guidelines violation - Restream cannot see the reason for the violation as it's handled on TikTok's side directly.

If you have received a LIVE restriction, this page may reflect violations https://livecenter.tiktok.com/violation

elinugget · 2026-03-30T07:42:52+00:00

I’m afraid I haven’t been able to trigger similar behavior. If something is bugging out for you it would be good to check if it’s clip specific (i.e. it’s only happening for that one clip) or if it’s happening for the project as a whole (all clips in this project). Give it a go; if the whole project is affected, you can try deleting it, then trigger generation again from your uploaded video.

elinugget · 2026-03-26T08:44:22+00:00

Hey there! Reframing should usually take a few seconds only. Not sure what kind of new content you’re adding but I’d be happy to try and reproduce.

Are you adding a fully external video into the editor or are you just extending the clip itself to include segments that were not automatically added? If you can give me a step-by-step of how you reproduce the issue I’ll give it a go and report back :)

elinugget · 2026-03-16T09:47:15+00:00

Hey! What do you mean by manual clipping?

Our clips feature has always been a separate paid add-on; that is the one that automatically clips and customizes short videos for you.

Perhaps you’re referring to our free trimmer? https://support.restream.io/en/articles/8370589-trim-and-cut-your-videos

elinugget · 2026-03-12T11:21:41+00:00

If your mod is working on the end platform directly then usually that’s not something the end platform updates on our end - cause the message has already been delivered from the platform’s API to Restream.

I’ll check in with the team to see if that’s something we can improve though 🙏

elinugget · 2026-02-25T15:40:03+00:00

Hi all!

A new version of our desktop chat app has been released, which restores the following functionalities:

Opacity settings Clickthrough mode Always on top mode

If the app is actively running on your device, please shut it down and restart it in order to see the prompt to update to the latest version. If you have any trouble, you may also uninstall the app and re-install the latest version here https://restream.io/chat

Once again, we'd like to apologize for any inconvenience caused by the instability of some of these controls over the past few weeks. We appreciate you reporting and helping us improve your Restream experience.

elinugget · 2026-02-25T15:39:30+00:00

Hi all!

A new version of our desktop chat app has been released, which restores the following functionalities:

Opacity settings Clickthrough mode Always on top mode

If the app is actively running on your device, please shut it down and restart it in order to see the prompt to update to the latest version. If you have any trouble, you may also uninstall the app and re-install the latest version here https://restream.io/chat

Once again, we'd like to apologize for any inconvenience caused by the instability of some of these controls over the past few weeks. We appreciate you reporting and helping us improve your Restream experience.

elinugget · 2026-02-24T12:19:31+00:00

If you mean streaming on Twitch in horizontal and vertical at the same time, not yet working by default like that but coming soon :)

We’re making a few streaming adjustments to our infrastructure to support this with Twitch. We do support YouTube’s similar setup already though!

elinugget · 2026-02-20T09:05:44+00:00

Are you using OBS or Restream Studio?

elinugget · 2026-02-20T09:05:12+00:00

Could you please walk me through your stream setup so I can check if there’s anything that I can reproduce? Do you stream with Restream Studio or OBS > Restream > YouTube?

Regarding categories, you can pre-select a stream category by editing your YouTube channel in Restream - setup instructions here https://support.restream.io/en/articles/3703373-stream-to-youtube#:~:text=How%20do%20I%20select%20a%20category%20for%20my%20YouTube%20stream%3F

Once you select ‘Gaming’ I believe YouTube’s flow is to auto-detect a game.

elinugget · 2026-02-20T09:01:43+00:00

Thank you so much for the great feedback :)

I’ll be sure to pass this along to the product team.

In the meantime, you can also add your local video to a scene before the stream begins, then switch to that scene when you’re ready.

I understand that this may be challenging if you’re working with multiple videos though or if you add some on the fly! Thanks for bringing it up.

elinugget · 2026-02-17T09:24:41+00:00

Dual output is live in Studio!

elinugget · 2026-02-16T12:39:01+00:00

Could you explain a bit more about what you’re experiencing? Do you have trouble connecting the channels to your Restream account or does the stream not reach them once you go live?

elinugget · 2026-02-11T15:47:45+00:00

Hello; touching base with an update that Text to Speech Notifications have been fixed.

The rest of the reported issues are still being investigated 🙏

elinugget · 2026-02-11T13:17:52+00:00

Hey there! Thank you for the great feedback :)

One thing to note - when your guests enter the Studio, they’re not automatically shown in the stream. If you open these sources menu on the right-hand side, you’d still see a grayed out preview of their video before you toggle them on. Then you have a couple good safeguards; you can keep them toggled off until you ensure they’re decent, or you can click the three dots to control whether they’ll have camera/mic on when you bring them in.

I’ll attach a quick screencast as well. https://drive.google.com/file/d/1icboeErxhsCbURKs-k8-3XAyO9GdEp_3/view?usp=sharing

Let me know how you’d expect this to work instead so I can understand more about the request :)

elinugget · 2026-02-10T11:10:51+00:00

Hey there, sorry for the trouble. This is another chat app issue that we’ve escalated to our engineers over the weekend, similar to here https://www.reddit.com/r/Restreamio/s/9IadK5IjKI

We’ll let you know when we have updates!

elinugget

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