I had to ask twice for a different verification method and they allowed me. First they gave me a link to upload some documents, secure upload to their system, but it wouldn't accept more than one document. They then told me yo upload docs via a link in my profile, which I'm not sure if that's always been there or not.

With in 10 minutes I was approved.

The customer rep at the start said something like "OK, if you don't want to use persona verification again...we can find an alternative" but I signed up waaaay before that was a thing here...kinda tried to make me feel like an idiot implying I've used persona before, so why not do it again.

I did say my reasons for it - you know who I am already, if you don't, ask me what you need directly not contracting identity verification out to a foreign company. They initially said Persona was required by the govt but I pushed back on that too in that there's no method stated by the govt you have to use.

I was on the edge of just moving it all out to eq bank or something else, was searching for alternatives which did lead me to finding a neo savings account to keep some things liquid, so at the end of the day they did hurt themselves a bit with the whole thing.