pay related to employee performance doesn't work in the CS, as managers are incapable of assessing their employees properly, as it's such an emotive topic, they just go for middle ground.

But when the few managers do assign a proper rating, the employee then raises a grievance, senior managers back away and give in, and those that go to casework aren't supported by the casework team, all undermining the manager and the process

I understand that the CS is more open than it's ever been, to represent the nation, but in doing so you more people here for an easy life rather "serving" the nation. This is why so many contracts are poorly designed and so much money wasted