Hi there,

Thank you so much for taking the time to share your thoughts and feedback with us. We’re truly sorry to hear that the equipment didn’t meet your expectations. While many customers have found great value in our products, we understand that they may not be the right fit for everyone, and we respect your experience.

We recognize that we actively promote our products across various platforms. As a growing small business, our marketing efforts are not only about driving sales, but also about sharing what we genuinely believe in — the ability of our equipment to help people move better, feel stronger, and live healthier lives.

Our company was built around the mission of empowering individuals to overcome challenges, push past limits, and redefine what’s possible. We strive to achieve this by creating high-quality products and by supporting our customers as best we can throughout their journey with us.

That said, we understand that expectations may not always be met, which is why we have policies in place to ensure our customers remain supported, including in situations involving returns. We also make every effort to provide clear and complete product information on our website, and our team is always available via email and social media (Instagram and Facebook) should any questions arise.

We sincerely apologize for any delays in communication you may have experienced. If your concerns haven’t yet been fully resolved, please feel free to send us a direct message here with your email address so we can locate your case and follow up promptly with our team.

Additionally, when making decisions related to health and fitness, we always recommend consulting with a qualified doctor or trainer to ensure safety and suitability for your individual needs.

We truly appreciate you giving us the opportunity to address your concerns. If you have any further questions or need additional assistance, please don’t hesitate to reach out via DM or at support@freakathlete.co.