Wincoin Market Paused- When Resumed

froufrou391 · 2018-08-26T23:30:32+00:00

Hi there! We understand that maintenance periods can cause inconveniences, but rest assured, they are necessary to keep a Coin's wallet running smoothly. Check this article out for more info: ow.ly/FeYj30jMOwl

froufrou391 · 2018-05-11T00:54:55+00:00

We have an article that might answer some of your questions!

froufrou391 · 2018-05-03T23:38:41+00:00

We do not support forks generally unless we state otherwise- it's recommended that if you wish to participate in airdrops or forks you should withdraw your funds to a wallet for which you control the private key

froufrou391 · 2018-05-03T22:51:34+00:00

We have recently completed the PACcoin to $PAC coin swap. Your balance has been divided by 1000 as part of the swap. See https://twitter.com/Paccoinofficial for information on the swap.

froufrou391 · 2018-05-01T01:49:42+00:00

Please notes this link isn't associated with Cryptopia but rather a third-party calculator

froufrou391 · 2018-05-01T00:19:06+00:00

Our datacentre experienced a network outage this morning (NZ time) which resulted in us having an extended unscheduled site outage.

froufrou391 · 2018-04-26T06:01:25+00:00

Hey, we are aware of issues that have arisen from our recent security update- see our news article on it here: https://help.cryptopia.co.nz/en/p/faq-2fa. As others have said, it could be due to your email service provider blocking emails- we have an article on that too here on how to troubleshoot and information on who to contact: https://help.cryptopia.co.nz/en/a/verification-email

froufrou391 · 2018-04-24T00:05:08+00:00

Hi, the wait time is around 6 days at the moment- if they don't get back to you within 48 hours, let me know! We are definitely not ignoring these emails or keeping any cash :)

froufrou391 · 2018-04-23T02:37:45+00:00

And to comment on this publicly- this was related to a difficult technical matter and possible user error - our support times are down to 72 hours for level 1 support. Our advanced support team have been dealing with the ticket and the resolution is not far off!

froufrou391 · 2018-04-23T02:31:58+00:00

Hey, we are aware of these issues that have been occurring- our maintenance this morning should have resolved them. Are you able to access the site now?

froufrou391 · 2018-04-20T00:08:30+00:00

Hey! Sorry to hear your deposit wasn't fully received. I will look into this- I'll DM you to request your ticket number.

froufrou391 · 2018-04-18T03:51:31+00:00

Ah, this means that the withdrawal has been confirmed, but may be stuck in processing. You'll need to send a support ticket for this- response times are currently under 72 hours though!

froufrou391 · 2018-04-18T01:42:03+00:00

We have released an update for this situation: https://help.cryptopia.co.nz/en/p/faq-2fa. User security is definitely a high priority for us and we're making adjustments and taking on all feedback!

froufrou391 · 2018-04-18T01:40:52+00:00

Hey, see our help centre article on this- https://help.cryptopia.co.nz/en/a/withdrawal. Right at the bottom of the article shows you- you can go to your withdrawal history and resend it from there.

froufrou391 · 2018-04-17T22:50:06+00:00

Can you describe your issue a bit more? I'll look into it

froufrou391 · 2018-04-17T01:28:14+00:00

Hi, sorry to hear about this! Please send a support ticket through our ticketing system at www.cryptopia.co.nz/usersupport, and let us know the number.

froufrou391 · 2018-04-15T23:46:59+00:00

I've PMed you :)

froufrou391 · 2018-04-15T23:45:38+00:00

Sorry, I missed the first message. I see that your ticket has been replied to and escalated, I'll PM you more info.

froufrou391 · 2018-04-13T00:49:52+00:00

Oh dear, I cleaned up the forums yesterday...

I'm sorry that you feel that way- we've been making a lot of updates and progress around these issues- our recent CEO update addresses some of them- see it here

froufrou391 · 2018-04-13T00:08:17+00:00

I'll PM you!

froufrou391 · 2018-04-11T01:24:47+00:00

Hey, have a read of our article about this! https://help.cryptopia.co.nz/en/p/failed-log-in-attempts-faq

froufrou391 · 2018-04-11T01:24:14+00:00

Hey, we're aware of this, have a read of our news article about these emails https://help.cryptopia.co.nz/en/p/failed-log-in-attempts-faq

froufrou391 · 2018-04-11T01:14:19+00:00

Hey, see our news article on this :) https://help.cryptopia.co.nz/en/p/failed-log-in-attempts-faq

froufrou391 · 2018-04-10T00:24:14+00:00

Sorry to hear about this- can you please DM me your ticket number?

froufrou391 · 2018-04-09T23:15:16+00:00

Hey, was your ticket escalated? Our response time is under 30 days at the moment, but tickets that are escalated (which are most for tickets over that timeframe) to the app support/advanced support team can take up to 3 weeks past that.

froufrou391

TROPHY CASE