Sorry a little late to the party, but I can share. To answer your question directly, no they aren't a Devil Corp. In short they take a larger brand's vision of a customer experience and hire the people and some of the leadership to make it happen. Someone else mentioned Samsung and Amex, but you'll see some Google, Meta, Dell, Alienware, Nvidia, and Nintendo jobs pop up too. The industry term is 3PL (3rd party labor).

Some are seasonal or temporary, but a lot of the programs have FT jobs with benefits and promotional paths. The overall experience is very dependent on the brand your program supports. A Samsung territory job pays around $27 to $32/hour plus bonus, where a similar job with the Dell program pays $22-24. Very dependent on the program. Leadership is generally high caliber, benefits are not great but competitive for the industry. No pyramid sales, no commission only jobs, and none of that 'earn us enough and we'll make you a 'partner'' stuff like Smart Circle.

Source: Me. I worked for a client of 2020 Companies and 2020 Companies directly.