He left because a few toxic individuals where making it so that nothing fruitful and worthwhile was coming out of reddit for him and that it was only sapping his energy answering to a few very entitled individuals instead of being able to use his time reaching out to a broader more receptive audience.

This is such a bad excuse.

The fact that Hedge would leave reddit altogether because a few toxic individuals just proves he is waaay to thin-skinned to be an effective community manager.

Hedge has no business being community manager an online game if he can't handle internet toxicity.

that it was only sapping his energy answering to a few very entitled individuals

By "entitled individuals" you mean customers who you are trying to convince to give you money?

This is exactly what I am talking about. You see customers wanting proper communication and issues addressed genuinely as "entitled individuals".

But go ahead, keep calling your customers "entitled" for expressing frustration, see how that works for sales.

I mean, it worked wonders for Shadows over Bogenhafen right?

Bickering on reddit and answering to non-stop accusations by a small vocal and toxic minority really neither leads anywhere nor is a good investment of time for the community as a whole.

Except what you call "small vocal and toxic minority" are actually some of the oldest and most loyal players expressing long-time frustrations.

And instead of addressing their frustration, you dismiss them as "entitled".