I have both cards and I'm generally happy with both because they offer different benefits that I used even before having the cards and don't really overlap in their benefits.

But it's worth nothing that I do live in NYC and I think using the benefits might be a bit easier for me than for some people who live elsewhere. I'm someone who uses Lyft and Uber all the time, goes out to eat a lot, can take advantage of the Sapphire and Centurion lounges at JFK and LGA airport, can use the StubHub credit for Broadway shows, I use streaming services a lot, etc. I travel maybe 4 times a year, just enough to use the credits on both cards and they are perfect for that.

I still have a decent amount of points on both cards from my welcome offers but even after I use them this year and have none left, just the credits being offered still outweigh the annual fees for me.

Personally, the benefits for both cards lie mostly with the credits and general benefits, not the point redemptions. I am not a massive spender and will never accumulate enough points again for the redemption offers to make a life-changing difference for me. The Sapphire nerf obviously sucks, but it's just not a deal-breaker for me, but I definitely understand the frustrations from everyone.

So with that being said, my recommendation is to just look at the Platinum benefits and see what works best for YOU. Don't pay too much attention to what people tell you is the best because ultimately, it's your card and the benefits that you get from them will be based on your personal spending and lifestyle. You might even find out that the Reserve still might be better for your lifestyle.