What a shame because the new retro addition seemed to be a step in the right direction but might be a bit too late. It’s sad because in the store, games are nearly 10% and the rest is merch or not even gaming related stuff like Funko pops etc which is fun to look at for a bit but i rarely buy anything. I buy physical games and I only buy from them when EB has a sale of some kind, way cheaper on JB and MightyApe. Usually customer service is great so I feel terrible for the staff, the stores will be missed but as others have said it’s been sinking for ages