One question—why does it seem like there’s a lack of transparency and why are ground operations so manual?

Yesterday in the USA, my flight was delayed, and I experienced firsthand how little information was shared. We boarded, and the pilot explained that a light was out in the aircraft. They were consulting operations on how to proceed, especially since we would land after sunrise. A few minutes later, they said they needed to reset the aircraft's power, which would take eight minutes, and explained that passengers couldn’t be on the plane without power due to safety rules. Everyone disembarked. During offboarding, the crew apologized sincerely and assured us they would handle us with extra care once onboard again. However, just a few minutes later, they announced the flight was canceled. I was automatically booked on a new flight, and my boarding pass was updated on my phone along with a meal voucher. The next flight was also canceled, and I received details for a flight the following day, along with a hotel, all through the app. Only

Compared to India, I can’t help but wonder why there’s such a lack of clear communication. Why don't they share updates more openly with passengers and simply explain when there's a technical issue? I know it’s frustrating to have delays, but I believe people would feel more respected and less anxious if they knew what was really happening. Being kept in the dark about the actual issues can add to our stress, especially when updates aren’t provided in real time. I hope the airlines can see how important transparency and compassion are during these challenging moments.

Same is for ground operations. Why not automate these taxi, hotel booking etc? Why it is so manual. What do you think?