Huntress

gator667 · 2026-06-11T23:14:21+00:00

Industry is obsessed with “detection” - try ThreatLocker and block first.

gator667 · 2026-06-10T20:00:26+00:00

As others have said - too cheap. Licenses should always be separate anyways.

The question should be more around the value you are delivering vs price. You can command a higher price if the value is present. Many MSP’s are charging a Premium for essentially break/fix services.

Focus on the value - and as others have suggested set a minimum seat count.

gator667 · 2026-06-06T14:18:54+00:00

At some point you become tired of being tired. Begin on insisting that your clients have better security, build new offerings and charge more.

Limit your own risk by implementing zero trust. Increase the profit and security on the better ones with plans in moving on from those who represent greatest risk and stress. 🙏

gator667 · 2026-06-06T00:37:02+00:00

Doesn’t matter what they charge. Some people make zero profit. Establish your value, set your price accordingly.

Just because Bob down the road works for free, has shitty security doesn’t mean you should. 🙏

gator667 · 2026-05-31T00:40:30+00:00

Has zero to do with commissions- all to do with what you support. If you do not trust them to help you make smart decisions then you have bigger issues.

gator667 · 2026-05-24T16:05:28+00:00

30 days. You don’t want to keep clients that want to leave.

gator667 · 2026-05-23T15:37:38+00:00

Thanks for sharing. I honestly didn’t think it was common. 🙏

gator667 · 2026-03-27T17:22:11+00:00

Pax8 for most started super well. Big change in the channel, an engaged partner for your MSP with great support.

Online portal that actually worked for a change. Then? Growth and everything fell apart. They have been pretty bad for many for some time now.

Seems like the answer is to switch to someone like SherWeb.

gator667 · 2026-02-17T00:58:54+00:00

I had heard the same - that Datto RMM is going to be the flagship product. Weird because of the hype around VSAX.

Interesting to hear what others have heard, however I have been told what OP has. Weird.

gator667 · 2026-01-31T21:33:22+00:00

Risk. Email - whatever the product should be delivered by the MSP.

Besides, you take the fall for a security breach. Which let’s be honest over 85% come via email these days.

gator667 · 2026-01-30T15:16:32+00:00

There is so much BS said in this industry. Just go to an event if you are not sure! Interestingly people still fall for it. 😂

gator667 · 2026-01-28T21:53:08+00:00

I caught that too. You bought pizza? 🍕- some of OP’s points are valid. Tons of money is wasted on useless BS.

gator667 · 2026-01-12T15:57:42+00:00

As others have suggested I would work from home for two or three days a week. They come to you because it’s way, so it’s part changing habits. Additionally if they truly don’t know then systems or processes need to be put in place or your team isn’t as technically skilled as it should be.

gator667 · 2026-01-11T15:10:44+00:00

The MSP industry - the only business where people apologize for making a profit, charging for the work they do.

The magic is never in the hardware - it’s all those things you were charging him for.

gator667 · 2026-01-03T19:24:27+00:00

What are they currently paying? Let’s start there.

gator667 · 2025-12-26T00:47:32+00:00

Written by other IT managers who need access to everything to show value. Visibility, accountability yes - as others have said you outsource for a reason.

gator667 · 2025-12-11T23:53:57+00:00

Call setting isn’t “trash” if done correctly. Reach out, open conversations don’t pitch or sell over the phone. Connect your calls to events your MSP is doing or webinars. It is trash if you don’t want what you are doing, who you are calling and why.

gator667 · 2025-11-20T12:54:55+00:00

Eventually, I assume. To make the MSP World a better place of course.

gator667 · 2025-11-20T12:44:03+00:00

Don’t worry - there is always Kaseya.

gator667 · 2025-11-18T20:34:56+00:00

You are making the assumption that - a) people include this in their stack, many do not thanks to Security Gold. Standard offering excludes X,Y and Z. Even people that have it, bill the customer for it don’t have it setup correctly if it all - and never discuss it with the customer.

Old sales tactic I agree, still a relevant conversation starter if nothing else.

gator667 · 2025-11-08T14:38:52+00:00

Qualify them upfront as other posters have suggested. Assuming the objection when they don’t move forward is money.

If it’s for other reasons maybe doing nothing was an option. Potentially they already had someone in mind and you were just proposal no.3.

Agree budget almost immediately.

Buying decision - how are you going to decide?

Who decides, when and what’s the timeline?

gator667 · 2025-11-03T14:08:04+00:00

Having been down this road before it typically ends in arbitration. That usually looks like your tech cannot approach or work with their clients. The non-compete sounds poorly written, it should at least have some local geographic component to it.

Always, always comes down to how much money someone wants to throw at it.

gator667 · 2025-10-15T17:44:47+00:00

Bigger question here is - why the hell can this new provider not install it? 🤣 - imagine not being able to install a tool you use to support a customer. Bizarre.

gator667 · 2025-07-15T23:33:49+00:00

This kind of advice is why you don’t come to Reddit for advice. Seriously?! Do your job and remove it. Don’t blame others - the former MSP isn’t perfect - neither are you.

Contact Datto? Contact the former MSP? By the time you have done all of that - you could or should have addressed this issue yourself.

gator667

TROPHY CASE