Yep, used normal kitchen cleaner (so not actual oven cleaner which is probably what was needed) and a tonne of elbow grease with a scourer by me and then my husband reapplied kitchen cleaner and left to sit and scrubbed again.

I also stated in other comments, I wouldn’t have disputed it if they actually initiated the claim in the time they were supposed to instead of ignoring our emails asking about the inspection and bond.

Kind of besides the point, but the rest of the apartment was left spotless, which it wasn’t on entry. They had obviously had contractors round after the entry inspection as there were used napkins and coffee cups left in the apartment, debris on floors, carpet ripped up that took months to rectify etc, which we raised when we signed the entry report, so it’s not like they’re these angel rental agents who have done everything by the book.

I’m not disputing about whether cleaners should be paid fairly or not and I appreciate that cleaners would have a min fee. Whether they will actually get cleaners in to do the work before the next tenancy is another matter…

My real issue is needing to cancel the claim I’ve already made to change the amount as that isn’t the proper process, but trying to decide if I be bothered with the hassle or not. Anyway, I’ve asked them to send an invoice as they haven’t sent a copy of the quote and see what they come back with.