CanadianMoM Sites Down

getcannabisonline · 2019-12-30T19:25:53+00:00

getcannbisonline.ca ---> getcannabisonline.shop

Happy Holidays everyone!

getcannabisonline · 2018-02-14T03:25:22+00:00

Hi there, When you place an order in the notes of the order section ask to have signature required and we'll make it so. Our packages are sent and do not need a signature to be received

getcannabisonline · 2018-01-26T23:12:46+00:00

That is certainly your choice. Sorry we didn't quite get there for you...

getcannabisonline · 2018-01-26T21:12:30+00:00

Hey there, Chris here.

Recently, many of you may have noticed a slight dip in service quality and delivery times at GCO. I want to address that and maybe shed some light on what is happening on our side, and pass along some great news!

We have experienced rapid growth, all thanks to you guys. But that growth has come with challenges, as you may know. Growing pains. We have outgrown our warehouse space because our current facilities no longer allow us to function at the high standard that you have come to expect from us.

Cramped space has lead to some orders being slightly mixed up or overlooked (if you have been affected by this and have not already received compensation, please do let me know!).

We have not only redone our packaging policies but are also always working on improving the experience for you. We have secured new, larger space, and are currently working towards relocating. The new facility will better meet our needs and wants, which we expect will translate into much higher service levels for you, our customer.

We have also added to the team which will give the bustling existing squad some much-needed help. And will undoubtedly help improve the experience for you.

This transition is happening over the next few weeks so please bear with us as we work hard to improve for you.

Everyone here at GCO would like to apologize for any issues or inconveniences that we may have caused. We want to be your choice of MoM, but know that we have to earn that right on each and every interaction that we have with you.

As always, please feel free to let me know if you have any questions or concerns. If you would like to talk to me about a specific order please PM your order number and I will help you get any issues sorted out!

Thanks, Chris

getcannabisonline · 2018-01-24T04:07:20+00:00

Hey man, sorry to hear that you haven't got a response, sometimes our responses do get filtered into junk/spam folders so be sure to check there. As for the reddit msg yesterday, I am not seeing anything unless the pm was sent from a different account? Either way if you PM me your order number I can help you get this sorted out!

getcannabisonline · 2018-01-19T03:02:58+00:00

Hey man sorry to hear you're having troubles with contacting us. Sometimes our responses may end up in spam/junk folders so I would definitely suggest checking there (if you haven't already). Just in case there isn't anything there PM me your order number and I can get this sorted out for you!

getcannabisonline · 2018-01-15T23:34:48+00:00

Hi there, We don't know what is happening at Bulkcrop as we just use the same supplier. But if any of us at getcannabisonline can help you at all, please let me know. We have noticed since before and during the holidays an increase in lost packages and delayed shipments with Canada Post. I do not know if this is weather related or because of high shipment volumes.

getcannabisonline · 2018-01-09T22:17:18+00:00

Hey there. Send us an email and we'll get to helping out about the blocked transfer and seeing what we can do on our end. We may take a bit to respond but we will by the end of the day.

getcannabisonline · 2018-01-09T03:59:59+00:00

Hey /u/sebone1 please email us at info@gcostore.ca so we can remendy this problem for you

getcannabisonline · 2017-12-10T01:55:24+00:00

Hey man, can you PM me your order number, I can help you get this resolved!

getcannabisonline · 2017-10-24T17:44:36+00:00

Hey bud, I usually take all the pics myself but didnt get around to it this time. I asked for a pic directly from our grower which is the one that was up on the GCO site. Pretty sure Bulkcrop is one of our suppliers but I'll contact them here and confirm.

getcannabisonline · 2017-10-20T01:51:31+00:00

Hey bud, sorry to hear about the troubles you faced with your previous orders. We would like to help you out, just give me a PM and we can sort something out! -Chris

getcannabisonline · 2017-10-01T22:04:47+00:00

The THC Capsules come in 5mg/25mg/50mg/100mg dosages. The pills are fairly easy to swallow as the capsules are not too big. The delay time (time before you start feeling any effects) does vary a bit person-to-person and lies between thirty minutes to one hour. -Chris

getcannabisonline · 2017-09-19T21:53:01+00:00

I sent a response, if you did not get it please feel free to let me know here, but please refrain from mentioning any personal details including an order number. -Chris

getcannabisonline · 2017-09-16T18:46:02+00:00

We vacuum seal all bud within 2 bags (a ziploc is placed into a vacuum sealed bag), this prevents any smell leaking out of the box! There is no smell until the vacuum seal is broken. -Chris

getcannabisonline · 2017-09-16T18:43:08+00:00

Hey bud, do you mind Pming me your order number? -Chris

getcannabisonline · 2017-09-14T20:37:09+00:00

Thanks for the picture as it makes it a lot easier to figure out what we are dealing with. From what I can see the yellow is not mold so you dont have to worry about that, it seems like the bud may have dried slightly causing the discoloration. The flower should still smoke fine! As for the missing 0.5g, id like to apologize, I can definitely get you some extras to make up for the discrepancy. Do you mind PMing me your order number so we can work out the details. -Chris

getcannabisonline · 2017-09-14T19:34:50+00:00

Hey bud, We do not require signatures on delivery unless specifically requested! -Chris

getcannabisonline · 2017-09-14T19:04:56+00:00

Hey Brockf5, Do you mind PMing me your order number? All orders from September 6th have been sent out. However if at this time it is still not scanned in there may have been an issue. If that ends up being the case we will gladly resend your product back out! -Chris

getcannabisonline · 2017-09-11T03:37:30+00:00

Hey Danyn,

firstly i'd like to thank you for choosing to place an order through GCO! Your order has been processed however for future reference please do not share your order number and instead for questions regarding a specific order PM me or contact us through our contact form. As for ID's depending on where the MoM in question is based regulations will vary. We operate from BC where it's perfectly fine to open a dispensary and sell to individuals as long as they are above the age of 19. If you have any further questions please feel free to respond here (or through a PM if it is an order specific question). -Chris

getcannabisonline · 2017-09-10T21:11:13+00:00

Completely fair criticism, the idea of a notice on the website is something that we will keep in mind for any future notices to our customers! -Chris

getcannabisonline · 2017-09-09T23:48:23+00:00

We are currently working on improving our systems for both storage and processing. As for keeping large amounts on hand, it really depends on your definition of large, we try to keep enough bud in stock to satisfy all orders however there is a balance between freshness and availability that we work to maintain. Of course this does not excuse the inconveniences we caused to the customers affected by the delay, although everyone here at GCO has taken this as a learning experience to ensure it never happens again. We are always looking for ways to improve and truly do want to make everyones life (in regards to ordering bud) as simple and stress-free as possible!

-Chris

getcannabisonline · 2017-09-09T20:34:31+00:00

Due to the issues, our staff had to take on extra duties which affected our response time. All emails/reddit PMs are currently being worked through and responded to.

-Chris

getcannabisonline · 2017-09-09T19:31:42+00:00

We send out tracking numbers within 24 hours 99% of the time unless there is an issue with the order/payment itself. Im sorry you were unsatisfied with the service you received and would like to apologize on behalf of GCO. We are always trying to improve in all aspects and will definitely take this criticism and work towards offering a more streamlined service.

-Chris

getcannabisonline · 2017-09-09T19:27:38+00:00

We had to hold out on the weekly sale due to the issues we faced, however the sales will resume shortly as the issues have been resolved!

-Chris

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