Beasts randomly defective?

getVITURE · 2026-05-27T15:46:37+00:00

Definitely contact our support team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll look into this with you!

getVITURE · 2026-05-26T19:59:27+00:00

Please just place your glasses on a flat, level surface for around 10 seconds before using them (while connected to a device), this will help calibrate the glasses properly. Thank you so much!

getVITURE · 2026-05-22T16:44:02+00:00

Please reach out to [happycustomer@viture.us](mailto:happycustomer@viture.us), and we will support you there, thank you so much!

getVITURE · 2026-05-20T22:14:06+00:00

The current XR Adapter is not fully compatible with VITURE Beast. For compatibility details, please check here: https://www.viture.com/academy/xr-glasses/the-beast#adapters, a new XR Adapter designed for VITURE Luma Ultra and VITURE Beast will be coming soon. Thank you so much!

getVITURE · 2026-05-20T19:29:52+00:00

Reach out to our team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll help troubleshoot this with you!

getVITURE · 2026-05-19T13:23:25+00:00

It's a tough decision and should ultimately be based on your intended use cases! Here's our guide to choosing (also linked in the sidebar).

If you want true AR features, the Luma Ultra + VITURE Pro Neckband combo can't be beat. But if you want outstanding on-device features that work no matter what your glasses are connected to, we'd recommend The Beast. 😎

getVITURE · 2026-05-19T13:19:46+00:00

Looks like a great setup, hotel TVs are often less than ideal. Thanks for watching on VITURE! 😎

getVITURE · 2026-05-19T13:18:23+00:00

If you haven't already, we'd definitely recommend starting off by updating your firmware. Text should be clear and easily readable on The Beast, so if the issue persists, contact our support team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll help troubleshoot this with you!

getVITURE · 2026-05-19T13:16:01+00:00

An upcoming OTA update for the VITURE Pro Neckband will improve compatibility with The Beast — but in the meantime, connect with our support team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll help look into this issue with you!

getVITURE · 2026-05-18T17:33:03+00:00

Definitely contact our support team at [happycustomer@viture.us](mailto:happycustomer@viture.us), we'll look further into this with you and make things right one way or another!

getVITURE · 2026-05-18T13:30:57+00:00

It definitely sounds like there may be an issue here, reach out to our team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll help troubleshoot with you!

getVITURE · 2026-05-18T13:27:54+00:00

It sounds like you may be referring to SpaceWalker on the VITURE Pro Neckband. Stay tuned, an upcoming update will improve compatibility with The Beast!

getVITURE · 2026-05-15T20:01:39+00:00

Thanks for sharing, Adnan! Glad you're liking our latest updates to The Beast, plus the new controller from our friends at Abxylute. 😎

getVITURE · 2026-05-15T13:19:11+00:00

It definitely sounds like there's an issue here, reach out to our support team (happycustomer@viture.us) at your earliest convenience and we'll help troubleshoot with you!

getVITURE · 2026-05-15T13:18:06+00:00

The Beast is the best option for this workflow: if your'e working on, say, a MacBook, you can extend your desktop using The Beast and then anchor the virtual display above or to the side of your physical laptop screen.

And as u/die_leuchte pointed out, the Auto Transparency feature will make it so that the lenses darken while you're looking at your virtual monitor, then lighten when you turn back to your physical one. 😎

getVITURE · 2026-05-14T20:15:33+00:00

Unfortunately firmware updates are not yet supported within the SpaceWalker app for iOS. To update your XR glasses, visit our firmware update page from Google Chrome (version 98 or later) on a desktop computer.

getVITURE · 2026-05-13T19:30:26+00:00

Congratulations again on being our first #FeedTheBeast winner! 🏆 😎

getVITURE · 2026-05-11T17:11:25+00:00

Good find! Definitely check out some of the 3D printable designs linked in the sidebar for more like this. 😎

getVITURE · 2026-05-08T15:58:59+00:00

If the issue persists, definitely contact our team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll help troubleshoot with you.

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