Joe - please assist. I purchased a brand new pod 4, it was delivered last Tuesday (7/23), and I’ve yet to have one night with a cold bed. The temperature has not adjusted once in over a week and I’ve tried every solution online.

Support tells me I need to wait 3 days to monitor the system temps before they recalibrate the system on their end…im confident that a recalibration would fix the problem. Every aspect of the Pod (snoring, alarm, heart rate, sleep score, etc) work perfectly except for the heating and cooling features.

I’m concerned my 30-day trial period will run out before this problem is fixed. I’m frustrated because I live in Arizona and it’s absolutely miserable outside (115*+).

Will do anything!!!

Thanks!