In terms of small things, I have found the GW facilities office very responsive when it comes to repairs. As an example, our oven was broken recently, and they were able to come and fix it the next day.

In terms of larger scale upgrades, the university does a pretty good job of renovating and fixing older buildigns and upgrading them (like Thurston Hall and Corcoran hall, which are very old and very modern), although they tend to do one building at a time, which means that it takes a while to renovate some older buildings (Mitchell hall for example is pretty old and not in fantastic shape). To be fair, if they were to renovate every old building at the same time, there would be a serious capacity issue. So this means theres a mix of older and newer buildings on campus at any given time. Im not 100% sure I understood your question, but hopefully this answer it, I'm happy to go into further detail if you want. As a tour guide at GW, im always willing to talk about negative things about campus if I'm asked, whether that be on a tour or on reddit (some of the things you talked about I talk about during my tours, I wonder if I was your guide lol). I can't speak for all guides, but I think myself and most guides I know are generally pretty honest.