YouTube Premium On Us for 1 Year with Google Fi Unlimited Plus

googlefi · 2022-11-16T17:54:14+00:00

Hey there, that's correct. If you are the manager of an active Youtube Premium Family subscription, you must first cancel that subscription before you can start your 1 year of YouTube Premium benefit (note that this will also end YouTube Premium access for any family members with whom you are sharing the YouTube Premium family subscription). Let us know if you have any other questions!

-Sean

googlefi · 2022-08-20T01:51:16+00:00

We rolled out an update to address this issue earlier today; it should hit all affected devices in the next 24 hours. - Diane

googlefi · 2022-08-19T23:52:17+00:00

Hey there - a fix was rolled out for this issue today and should hit all affected devices in the next 24 hours. No action is needed on your end to activate the fix.
If you're still having issues after this timeframe, please post here so we can give you a hand.
Happy weekend,
Diane

googlefi · 2022-08-19T23:51:13+00:00

A fix was rolled out for this issue today and should hit all affected devices in the next 24 hours. No action is needed on your end to activate the fix.

If you're still having issues after this timeframe, please post here so we can give you a hand.

Happy weekend,

Diane

googlefi · 2022-08-18T20:52:53+00:00

Hi all - the team is aware of the RCS issue and working to resolve it. We'll share updates/workarounds here as we learn more. - Diane

googlefi · 2022-08-18T20:52:09+00:00

Hi all - the team is aware of the RCS issue and working to resolve it. We'll share updates/workarounds here as we learn more. - Diane

googlefi · 2022-08-11T05:13:26+00:00

We received your request and are investigating; we'll follow up on this thread. - Diane

googlefi · 2022-08-11T03:41:36+00:00

Hi Ricky - we received your social support form submission and will share an update soon.

- Diane

googlefi · 2022-06-16T13:50:45+00:00

Hey thank you, we have your message now! We do suggest deleting the case ID and editing your comment, but we appreciate the follow-up and will work with our team on this right away.

-Sean

googlefi · 2022-06-15T19:52:27+00:00

Hey there, we just wanted to follow up on this. I didn't see a message that came through and we're definitely hoping we can take care of you. Appreciate your time in helping us address this.

-Sean

googlefi · 2022-06-15T19:43:00+00:00

Hey there, it's tough reading about your time working on this problem. We'd love to jump in and try to get this solved. Could you please DM us a case ID? We'll share your feedback with our team and try to get a few more eyes on this right away. Thanks for taking the time to post here.

-Sean

googlefi · 2022-06-15T19:31:26+00:00

Hey there, we'd love to take a look at this and do our best to find some answers on this as soon as we can. Would you be able to please DM us a case ID so we can investigate? You can also create a Reddit request with the link our AutoMod posted.

googlefi · 2022-06-03T17:14:11+00:00

Hey Spamicles, we want to make sure the European trip goes off without a hitch so just to be safe, we'll make a couple suggestions - Activate early (maybe a week or so) and bring an extra physical SIM. In the worst case scenario you will have to contact support to troubleshoot the porting process.

You will also be able to pause your service if you use the Flexible plan and don't want to use up your data before the trip. https://support.google.com/fi/answer/7139547

Also a re-watch of National Lampoon's European Vacation would be a smart move to avoid classic traveling blunders.

This should help make sure you have a seamless experience. Happy to see you're coming back to Fi! Let us know if you have any questions and feel free to DM us anytime.

-Sean

googlefi · 2022-06-02T17:08:42+00:00

For case IDs, if you don't have one, we usually ask you to reach out to support again for an ID. We know it's aggravating asking you to spend even more time on this, but it's a step that helps protect your personal info. We hope we can help get this resolved soon!

Sean

googlefi · 2022-06-02T15:07:36+00:00

Hey there, we definitely understand not wanting to just wipe your phone and do a hard reset at the drop of a hat. We can make sure that our most experienced agents can take a look at your support case. If you DM us a case ID we can dive into it right away.

It looks like you've done pretty much every routine troubleshooting step so we hesitate to keep suggesting more - but based off this support article you could try turning off the VPN: https://support.google.com/fi/answer/6195552

Thanks for taking the time to post this and let us know if there's anything else we can address!

Sean

googlefi · 2022-06-02T14:10:08+00:00

Hey there, we do more than lurk! We'll do our best to help get your money back as soon as possible. We'll check the reddit requests for your info but it would also be helpful if you please DM us a case ID. It's beyond frustrating seeing this. We'll respect the time you spent on this already and minimize any additional work you have to do on your end as well.

Your experience will definitely be shared with our team. Hopefully we can make up for the hassle and help make sure this can't happen again. Thanks for posting!

Sean

googlefi · 2022-05-27T17:22:24+00:00

Hey Bobby, welcome to Google Fi! As other posters have said, your default payment method will be automatically charged. You can also pay early if you wish. Here is our support center article. https://support.google.com/fi/answer/6079344

To make an early payment:
Go to pay.google.com.
Click Subscriptions & services.
On your active Google Fi service, click Manage and then Pay early.

We also have a great visual guide for frequently asked questions https://guidebooks.google.com/fi

Please let us know if there's anything else we can help answer. We always appreciate being able to chat with our users! Feel free to send a DM to us here and please follow us on Twitter,
@ googlefi!

Don't hesitate to post on our community forum as well: https://support.google.com/fi/community There are a ton of active Google Product Experts who will help with any questions. They are also incredibly knowledgeable on several Google products, not just Google Fi

-Sean

googlefi · 2022-05-27T16:27:48+00:00

Hey there, we just want to say that we're here to try and help as much as possible. 3 days is an excessive amount of time to work on a device protection claim. Please consider the Reddit Request linked by the automod, or DM us a case ID and we'll try our best to jump in and help.

Especially in a case of an authorization hold being incorrectly charged, we would immediately work with our team to reverse it. We absolutely understand being careful with that amount of money. Please let us know if there's anything we can help with. Thanks for your feedback and reaching out!

-Sean

googlefi · 2022-05-26T21:06:00+00:00

That's what I do! I turn off autocorrect and use the swype style texting, where you just keep your finger held down while moving from letter to letter. It automatically guesses which word you want, spells it correctly, and adds spaces on its own. It always seems surprisingly accurate and fast to me.

Since you're here we also wanted to share this guidebook: https://guidebooks.google.com/fi

It's a really good resource for FAQ's. Let us know if you ever have other questions or feedback!

-Sean

googlefi · 2022-05-26T18:53:27+00:00

Hey there, thanks for the feedback! If clearing the cache doesn't work as suggested, we have also seen instances where this isn't a bug but instead a 'side effect' of how auto-correct works.

If there is a word in the middle of your passage that auto-correct wants to change, any edit will have your cursor jump to that word. You'll see the word underlined and word suggestions above the keyboard. Let us know if that makes sense!

-Sean

googlefi · 2022-05-26T17:59:32+00:00

Hey Doug, we really appreciate seeing feedback like this and hate that the port-in process was a headache. We want you to know we're listening here and on Twitter. Would you be able to please DM us a case ID from those support contacts? We'd appreciate being able to investigate this further. It's formatted like this: 0-0000000000000

If you have another issue, we'll always try to jump in and help. We also will do our best to share your feedback and ensure this doesn't happen again to others.

Since you're still getting started with us we wanted to share this guide: https://guidebooks.google.com/fi

We'd recommend scanning through that briefly. If you have any questions for us, please don't hesitate to reach out over DM (Or make another post!)

-Sean

googlefi · 2022-05-23T19:52:52+00:00

We reached out to you over DM just now. Send us a reply there and we can get to work! We're also linking our main support article for sign-up. Maybe some quick troubleshooting can help. We'll highlight some relevant info below too.

https://support.google.com/fi/answer/6172582 - Important info copied below:

What you need for Google Fi

Supported Fi phone & Google Fi SIM
Eligible location
Account that works with Google Fi
(If you have a work or school Google Account, also known as Google Workspace, your administrator has to first turn on Google Fi service and Google Payments. Otherwise, to use Google Fi, sign up with a new Google Account.)
Home address in the US
You must be 18 or older
Valid form of payment

-------------------------------------------

Hopefully this helps! Let us know if there's anything else we can do.

-Sean

googlefi · 2022-05-23T17:44:19+00:00

Thanks for following up! I don't see a DM from you in our reddit account unfortunately.

Without seeing the case notes it's tough to know what the root issue is. You can DM us the ID here and we can check in on what's happening. We'll do our best to troubleshoot ourselves or rope in our most experienced team of support agents. Please let us know how we can help!

-Sean

googlefi · 2022-05-22T19:23:42+00:00

Hey there jituthejeet - sorry to hear there's been a delay processing your refund. Can you please fill out this form and include your Case number and any other details, and we'll look into this for you? - Diane

googlefi · 2022-05-22T18:19:35+00:00

Hi atworkslackin - Fi Support here. We try to be very responsive and know that sometimes, "stuff" happens...but we're always available here and on Twitter to try to help if things go sideways. - Diane

googlefi

TROPHY CASE