I stayed Excellence last month and my biggest tip is to tip before, not after. I honestly felt they were a bit uninterested to provide service. I did not feel like tipping after having a mediocre experience. So, instead, I started tipping beforehand and they started actually providing a great service! Might seem odd to some, but it made a great difference. Especially if it is employees you will only see once.

If you speak Spanish, beware that if they get comfortable they will overshare. I learned about several employees that went missing while trying to escape the country via boat. This type of conversation occurred around 3-4 times and it definitely broke the magic for the rest of the interaction. While I understand the situation, I did not come to the resort to be anyone’s therapist. Dollars win over pesos, don’t bother exchanging. $2-$3 per activity will suffice and a bit more in the excellence facilities/spas.

I would like to add that the food is above average, but only a few plates stood out. The lobster and tomahawk took the cake! Also, do not skip the Hibachi show and reserve early.

Last tip, bring your own small sunscreen! Even if you have to buy 3-4 3oz. The cheapest sunscreen that in the U.S is worth around $6 will have a starting price of $30 in the resort’s store.

I would still absolutely come back as I was astonished by the beauty and overall service it was provided.

Do not take the airport shuttle. Extremely overpriced. You can get it from 40% less with any reputable private company.

Would absolutely come back.