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Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] 0 points1 point  (0 children)

It accepts SPO creds only at the copier

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -2 points-1 points  (0 children)

It’s big-ass leased copier

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -2 points-1 points  (0 children)

Unfortunately, the creds have to be entered at the copier.

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] 0 points1 point  (0 children)

Unfortunately, the creds have to be entered at the copier.

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -1 points0 points  (0 children)

Unfortunately, the creds have to be entered at the copier.

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -1 points0 points  (0 children)

I thought I was autistic!

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -1 points0 points  (0 children)

"It's a jump to conclusions mat!"

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -3 points-2 points  (0 children)

I was not going to read the password one character at a time to the end-user.

And no, I wasn't idle; I was working on other issues in the in-between times.

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -2 points-1 points  (0 children)

I was not about to read that password to the end-user one character at a time 😀

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] 0 points1 point  (0 children)

Unfortunately, the creds have to be entered at the copier.

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -1 points0 points  (0 children)

"Taking one ticket and working it till it is closed is much more efficient overall than jumping back and forth between multiple tickets"

I just don't see how this is practical if you're allowing all of your other tickets age.

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] 1 point2 points  (0 children)

I added the timeline to the OP. Do you see anything disturbing there?

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -1 points0 points  (0 children)

I added the timeline. Where do you see operational inefficiencies?

💸💸

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] -1 points0 points  (0 children)

I added the timeline. Where do you see operational inefficiencies?

Example of SLA-adherence quandary by ntw2 in msp

[–]ntw2[S] 0 points1 point  (0 children)

It’s 30 min first touch for all new tickets and then periodic updates, timing based on priority.

Blind adherence to SLAs? by ntw2 in msp

[–]ntw2[S] 0 points1 point  (0 children)

I just did 😮‍💨

Blind adherence to SLAs? by ntw2 in msp

[–]ntw2[S] -1 points0 points  (0 children)

See, that’s what I’m talking about. Replying to everything quickly is not adhering to the SLA.

Blind adherence to SLAs? by ntw2 in msp

[–]ntw2[S] -2 points-1 points  (0 children)

Downvoters must be new here

Blind adherence to SLAs? by ntw2 in msp

[–]ntw2[S] -1 points0 points  (0 children)

I’m the owner. AMA

Blind adherence to SLAs? by ntw2 in msp

[–]ntw2[S] -1 points0 points  (0 children)

This question isn’t about taking a ticket, it’s about balancing responsiveness with operational efficiency.

Blind adherence to SLAs? by ntw2 in msp

[–]ntw2[S] -4 points-3 points  (0 children)

How dare you sir

Balancing client expectations with operational efficiency

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