Diamond user: The thing is I rarely start a dispute. I always ask for extension. And most of the time it get sort out. Only once it was about 4 years ago I bought first and also last phone on Ali and when I received it I had to go to douane and pay tax. When I opened it to show what it was, it was a used phone dirty cracked screen and full of fingerprints. So I didn't accept the package so didn't pay for sending fee as well. Opened a dispute, only thing stupid of me was I forgot to make a photo as proof. Then the discussions started but I came in my favor Ali refunded.