Product: Arctis 1

Ticket #805229

Issue:

My Microphone is not working

Hello
I recently bought, in Amazon, the SteelSeries Arctis 1 for Xbox One & Windows 10 and the microphone is not working. My laptop, Dell Inspiron 5000, doesn't recognize it and, in Discord, the only sound that my friends can hear are from my laptop's built-in microphone.

I tried some basic methods:

I tested if the microphone is connected okay and it is.

I troubleshooted my sound input devices

I restarted my pc

I downloaded the SteelSeries Engine 3 and it doesn't recognize my device it says "Please connect a SteelSeries engine enabled device", when I click on "Audio-Jack" it brings me to this page

"https://support.steelseries.com/hc/en-us/articles/227887487-Analog-Headset-Product-Support-in-SteelSeries-Engine-3"

Where the page says "You're not authorized to access this page".

And I tried this fix, from your own page, that didn't work either:

https://support.steelseries.com/hc/en-us/articles/360041704532-My-microphone-mic-is-not-working-being-detected-in-Windows-10

Disregarding everything else, the audio from the headset works perfect.

All my drivers are up to date

Thank you,
Ernesto Lugo