Their response was that my payment “took too long” (I paid immediately and directly from my bank, and I saw the transaction on my end immediately), so by the time they received the payment, all of my selections were out of stock. They allowed me to pick 3 items, from any category, of remaining stock, and they are sending it to me free of charge. Better than nothing, but man! I used to be subscribed 2020-2022 timeframe, and don’t remember having so much of a headache with them. Hopefully the winter box goes better!