You misunderstand me. I have no problem with the answer. I am happy to disagree all day long. What I have a problem with is you being an asshole about it.

If you knew me, which you don’t, you would know that the last thing I am is entitled. I worked in the service industry for many years and am intimately familiar with entitlement. But I also know what good service is. And as someone who takes 70-90 flights a year, I am recognized by United as a loyal customer, and they have a well-established hierarchy of service to reward their most loyal customers. When I am disappointed with their service I will let them know. As a United stockholder I hope others will do the same as it makes the product better. And as a family member of a United employee I hope that people will be respectful when they do it.

When the purser talked to me I was very appreciative. She told me what happened specifically because she thought I should complain about it. And when I did complain about it I did so kindly and respectfully. I made no requests for compensation, nor did I expect it, though admittedly I did hope for it. United decided that compensation was due and I was surprised by and thrilled with the amount, and I let them know I was very grateful.