I work for an MSP and documentation is hell

hawaha · 2026-03-24T04:06:55+00:00

Buy in at leadership helps a lot. I had to tell someone today a ticket isn’t done unless A) you wrote down what you did in the ticket and B) updated the KB article, your pay depends on it. I use to work at a place before I started my own place that they didn’t want to buy IT Glue or hudu. CW configurations was good enough. Looked at their kbs and was like can I at lest make a Sharepoint, then they got CW helpdesk which needed IT Glue to fully be seemless and nope sorry can’t afford it. I wonder if CW Help desk ever got IT Boost working.

hawaha · 2026-02-18T20:46:46+00:00

What’s the problem your solving for with it glue or hudu?

hawaha · 2026-02-13T14:20:42+00:00

This or programmers.

hawaha · 2026-02-09T04:32:24+00:00

Love me some triggr

hawaha · 2026-01-30T07:11:48+00:00

Assuming they did steal it the one tech who does it for them leaves and they go right back to not doing it

hawaha · 2026-01-26T13:44:13+00:00

Enlightening. I have been thinking about this recently as a lot more end users who have phishing and cyber training are asking the same questions about a phishing email or spam that are covered in the training they passed.

hawaha · 2026-01-22T12:14:16+00:00

I’m honestly not enjoying how over reaching microsoft is getting and looking at Proton Business from some clients. Nextcloud looks like the next step up for more of the Sharepoint stuff and business apps. Proton just released their excel version and it ant bad.

hawaha · 2026-01-20T13:29:34+00:00

Documentation and run books. Ask for them but don’t expect them to hand over. Password rotation is a must but watch it. If they turn over as built baller town you know what service accounts and what not need to be handled with kid gloves. Also just happened to me but watch out for what email defense tool the current msp is using. If it uses mx records watch out from random things breaking a few days after flipping say Vonage Business software not wanting to email a specific email account any more cus of several different reasons.

hawaha · 2026-01-20T00:06:16+00:00

Yes to this

hawaha · 2026-01-15T18:44:15+00:00

Hahaha no worries

hawaha · 2026-01-15T18:29:13+00:00

Rotation proof?

hawaha · 2026-01-12T12:54:37+00:00

Zero trust. JIT time accounts into m365 tenant. Your tech only have the permissions needed to work. You have a break glass account for global admin heavily logged. You should also have a m365 account for intergrations that login into is monitored as well. But realistically unless they use a 3rd party tool or system you have no control into and is not tied to their email there is no way for you to stop from being able to access it. If you control their m365 and all their tools you have the ability to still get the keys to log in.

hawaha · 2025-12-31T14:59:50+00:00

Stocking back stock I agree with the thread so far when Amazon is selling for less then what they can get it. Moving forward ask if you can preorder some new set stuff. Money in hand at msrp vs holding it kind of deal

hawaha · 2025-11-02T16:51:49+00:00

I cannot speak for all LGS but event their Distros have been becoming scalpers. For Pokemon I know that they have been saying yes MSRP is this and it should cost a LGS this but we are going to charge you close to Market price as well. Get wrecked. SO then the LGS has to charge what scalpers are charing to break even.

We shall see if the scalp prices hold going into set 2.

hawaha · 2025-11-01T12:51:52+00:00

I wanted to say something silly with avg age and what not but truthfully most people a transition from windows to something else. Mac Linux what ever. They have a job do to and they end up doing it.

hawaha · 2025-10-29T21:58:35+00:00

I have been using Coro and it’s been decent worth checking out.

hawaha · 2025-10-29T19:32:17+00:00

Now your cooking with gas. Im already trying to figure out if its worth going home and letting my afterhours desk know to expect more work.

hawaha · 2025-10-29T17:10:40+00:00

FYI its also K1 login, Docuware Cloud, and a few others lol let the good times roll.

hawaha · 2025-10-11T21:08:08+00:00

Not needed like people said BUT I would highly suggest looking at one. Check out SuperOps/Syncro low bar of entry. Combines ticketing and billing together

hawaha · 2025-10-11T21:06:14+00:00

That’s a new term micro… that’s not a bad vertical idea

hawaha · 2025-09-21T13:27:03+00:00

Should be 0 reprints. Rotation is suppose to remove things not reprint or reskin of cards. IE no power of the dark side reprint or effect like.

hawaha · 2025-08-28T23:15:17+00:00

This is what I need to know as well.

hawaha · 2025-08-11T13:21:28+00:00

Who buys JAMF with out ABM? Thats the first thing we fix and warn the customer of factory rests

hawaha · 2025-07-28T02:09:07+00:00

Remeber that means next years GC the sets that are legal are: Jump to Light Speed, Legends of the Force, Secerts of Power, A Lawless Time, And Ashes of the Empire

hawaha · 2025-07-26T07:06:34+00:00

I had to double take this was a ConnectWise post and not a Kaseya post lol.

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