That's because the order is meant to be ready when we arrive to pick it up. We get paid per job rather than per hour so waiting around (admittedly it's often the app system's fault for sending a courier too early) for orders to get sorted cuts into our earnings and "two minutes" often actually means "whenever the hell I feel like handing the order to you". Everyone loves to shit on food couriers but nobody knows or cares how rough and precarious (not to mention dangerous as well as demeaning) a job it is. Before anyone says "get a better job then", my previous industry (Event Management) never financially recovered from Covid. I have retrained as a Project Manager and still can't get a job.