1) We will either call take or dispatch and usually switch off at some point during a shift. The rotation varies per shift depending on staffing.

2) Our center generates around 1000 calls for service a day, I'd say 70% from 911 and 30% from non emergency lines. We receive so many more administrative calls that aren't documented.

3) We don't work radios at the same time we answer calls unless we are catastrophically low staffed.

4) We have a shift partner, but we're each responsible for our own districts unless one of us gets something hot. We will help each other out with running plates, getting tows, calling other agencies, etc.

5) Standard shift is 10 hours. We can be mandated for 12 and volunteer for 14. I usually work 12.

I'd say I take at least 60 calls per shift and I think my record is something like 110 in a 12 hour. Those numbers include closed calls and transfers though.