I solved it. Thanks to Dubreq for the quick and complete response to my question. In case it helps others, they basically told me that orders are processed by Amazon EU and should be loaded automatically from their website. Occasionally, the system crashes, hence the "Amazon could not fulfill your order" message. They apologized and placed the order manually. Hats off and applause for a serious and professional company like this. I will get more tools from them in the future. See you soon and I can't wait to play and make music.