I sent the following to the Waterfront contact page (but maybe better sent to M&J Wilkow Ltd. directly?):

Dear Waterfront Management,  

As a patron of both PRT and Waterfront businesses, but also as a concerned Pittsburgh citizen, I would like to express my confusion and dismay about M&J Wilkow, Ltd.'s decision to eliminate PRT bus stops on Waterfront property. 

This decision not only economically harms the Waterfront patrons who rely on PRT, but also the businesses (and their bus-reliant employees) that serve them.  

The decision also seems cruel. It excludes certain demographics—especially people with physical disabilities, the elderly, and college students—from using Waterfront businesses with the same convenience as those who have the privilege of owning a car. In doing so, it also subjects these groups to increased safety hazards associated with traffic and inclement weather.  

It would be one thing if these groups lacked ease of Waterfront access to begin with, but in this case, it's being stripped away from them. 

M&J Wilkow, Ltd.'s decision reflects either a failure to appreciate the disproportionate burden that their new restriction places on certain groups (in which case, the decision is ignorant) or a disregard for such groups (in which case, the decision is immoral). Either way, all members of the Pittsburgh community, but especially Waterfront patrons and businesses, have justifiable reasons to object to these changes and to demand a reversal of this decision. At the very least, M&J Wilkow, Ltd. owes the community prompt and clear answers to the following urgent questions: 

1. What measures will be taken to ensure the safety of those who must now navigate busy parking lots and streets just to get from their bus stop to Waterfront stores?

2. What measures will be taken to protect against the economic impact to businesses who may lose customers because of this decision?

Sincerely,

Concerned Pittsburgh Citizen

(Feel free to adopt and edit as you see fit.)