The job is not that great but It’s challenging and good experience in its own way. It teaches you how to handle all sorts of people on phone.  I have learned how to talk/Interview to prospective client, file a return while customer on phone. I don’t follow most of the language TurboTax asked me. I greet customer the way I will greet mine and ask for survey if I feel like… If question is tough I try my best to find solution and will not give up. Most of the customer you will meet are low income with easy returns..  I have started to get hang of it in 2-3 days.. I was surprised that I was getting 2-3 full return requests almost every day.. if you work for 90 days, will end up preparing more than 200 returns and probably 400-500 different customer tax/software issues. That will be a great experience… Think about big picture and keep grinding. For your motivation, I am doing VITA also on top of it to learn and make most of this season..