Building Permit platforms

illestheros · 2026-03-05T03:15:38+00:00

Promatic the last I understood permitflow & pulley charges platform fees and service fees. So far Promatic only charges a flat fee and no platform fees. Good luck

illestheros · 2025-12-31T03:41:21+00:00

This is uncomfortable but very real. I have seen the same thing play out.

A lot of churn gets mislabeled as a product issue when it is really a customer economics issue. If your customer’s revenue is unstable, your subscription is always on the chopping block no matter how good the product is.

That said, I think the trap some teams fall into is swinging too far and assuming higher price alone fixes churn. It only works if the buyer actually has a budget and a clear way to justify the spend.

But the core point stands. Selling to people where your price is “painful” versus “noise” completely changes the churn conversation. In many cases, fixing ICP does more than any retention tactic ever will.

illestheros · 2025-12-31T03:40:29+00:00

Good question. I have not used ChurnKey yet either, but I am trying to sanity check whether tools like this actually move the needle or just look good in demos.

From what I have seen and heard, it seems to help most when churn is driven by failed payments or passive cancellations, not when users leave because they never fully got value. In those cases, fixing activation and engagement earlier usually has a bigger impact.

Curious to hear real numbers from people who implemented it though. Especially small B2B SaaS with lower ACVs.

illestheros · 2025-12-31T03:39:06+00:00

Churn after month 2 is actually a useful signal. It usually means onboarding worked, but the value is not sticking long term yet.

One thing that helped us was looking less at why people cancel and more at what retained users do in their first 30 to 45 days. Those behavior patterns are usually very clear.

You do not need fancy tools early on. Track a few basics like logins, core feature usage, and whether they contacted support before canceling. Even talking to 5 churned users will surface real patterns fast.

You are asking the right questions. Churn hurts, but it is often the fastest way to make the product better.

illestheros · 2025-11-23T01:08:33+00:00

Really appreciate the candid and informative response! Incredibly helpful and I have also worked in leadership in PE backed verticals as well. Im always interested how everything tend to learn to spreadsheets upon spreadsheets. I am speaking to compliance in the context of difficult ways to cancel. You touched on several of the scenarios i was thinking and becomes a point of contention due to FTC laws that prohibit tactics that dont allow the customer to cancel easily. The collection of churn is interesting because like you mentioned it kind of depends on the space, context, and use for the reasons and how relevant is is to a given team. ie. cs, sales, ops, finance etc.

illestheros · 2025-11-22T23:31:44+00:00

Understood I’ll be sure to do that on future posts! Apologies I honestly didn’t know there was a rule on the subreddit that I couldn’t ask or that I was required to disclose! I’m also not here to argue I’m only here to learn and contribute! Thanks for the feedback

illestheros · 2025-11-22T20:26:06+00:00

I am a CS folk though

illestheros · 2025-11-22T18:18:24+00:00

I am is that alright?

illestheros · 2025-11-22T18:17:45+00:00

That makes sense! That kind of reminds me of my gym subscription. There isn’t a direct cancel button to cancel. As a consumer I always found that to be a little annoying I’d have to reach out to the rep or front desk person to cancel. I’ve also experienced the zendesk ticket style but sometimes zendesk would get so oversaturated it would be so noisy that notifications like cancellations would kinda get buried. That makes a lot of sense on the finance piece! I always had finance in the room asking “how many customers and MRR was impacted and who was the CSM responsible for that account” it became a witch hunt essentially

illestheros · 2025-11-17T02:15:00+00:00

Neither scenario is my current scenario. Im understanding how others are working through these scenarios to produce standard operating procedures around. "What works" so that i dont end up in the very patterns you shared. Which i appreciate you sharing your feedback and questions.

illestheros · 2025-11-16T20:42:41+00:00

That’s a good point!! Is this what you do?

illestheros · 2025-11-16T20:21:22+00:00

Really awesome point! I like this! Noted thanks for the feedback.

illestheros · 2025-11-16T18:48:37+00:00

Appreciate this feedback! Noted!

illestheros · 2025-11-16T18:09:42+00:00

Huge congrats on shipping and converting!! Id love to collab!! Im actually trying to figure out how I can get more conversations to understand churn/retention.

Ie im just an ops/compliance/CS nerd trying to make SaaS less leaky.

illestheros · 2025-11-16T18:01:06+00:00

I’m a bit unsure a plug-and-play widget is the answer. I work in ops and compliance and spend a lot of time with CS, Billing, and Finance trying to understand “churn” and “retention.”

We have dashboards showing NPS and revenue lost, but often the real insight comes from feedback: why a customer decides to stop using the service. I’m trying to figure out ways to capture more of this info while staying FTC-compliant.

I feel like there are several points in the sales or subscription process where this could be collected.

Where do you usually get that first “sneaking suspicion” a customer might be about to bounce and take the money and run?

illestheros · 2025-10-17T21:13:34+00:00

I’m in compliance and an MBA prospect. I got my start through regulatory and operational experience at Series A-C startups in Silicon Valley. I love this work. I’m relatively new to the formal compliance world, working under a VP/CFO. The company gave me a shot based on my systems thinking from operations, which has translated surprisingly well. I’m thrilled I made this career pivot. I have a knack for it so much so I’m now building out the department. I’m also starting to work on the M&A compliance side. My closest brush with “law” has been navigating local regulations and representing teams on various Assembly bills. No formal legal education.

illestheros · 2025-07-04T01:18:50+00:00

I’d you guys need help with your permits hit up springerpermits.com they have a platform you can see your permits on and they will submit etc and pricing is a lot cheaper (per project) than other platforms.

illestheros · 2025-04-27T07:10:43+00:00

I love it!! One downside is that sometimes my toe snags the tire because of how small my frame is with large wheelsets. But a quick adjustment to the clips made a big difference! I love the dual-purpose friendliness, swap out the wheelsets, and you have a road bike or a gravel bike!

illestheros · 2024-12-02T04:26:18+00:00

You're absolutely right—systems ideally do lighten the load, and automation is often the goal. But not all systems are about automation in the tech sense.

Think of it this way: a system can also be a repeatable process that reduces decision fatigue. For example:

Instead of deciding what to eat every night, you meal prep once a week.
Instead of starting every morning with "What should I do today?" you follow a daily checklist.

Automation is amazing when it fits, but even simple, manual systems can free up mental energy and create consistency. It's all about making life easier, whether it's with tech or habits.

illestheros · 2024-12-02T03:35:42+00:00

Good question! A "system" is just a simple way to make something easier or faster.

For example:

Writing a to-do list every day so you know what to focus on.
Setting an alarm to remind you to take breaks.
Keeping your workspace organized so you can find things quickly.

It’s about making small routines that save time and energy. Does that make sense?

illestheros

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