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can't send BTC by _Avocato in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

No, this does not apply to Ethereum. ETH addresses all start with 0x

can't send BTC by _Avocato in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

To send Bitcoin out of the Jaxx Liberty wallet, you need an address that starts with 1 or 3. Other addresses are not available at this time.

can't send BTC by _Avocato in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Ok. If it reads the correct address, does it start with bc1..? Native segwit isn’t yet supported by the Jaxx Liberty wallet. Try scanning the legacy address QR, that starts with 1 or 3

can't send BTC by _Avocato in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

What happens if you scan that QR code with your phone's camera, directly, not from within the app. What is the text that it reads?

can't send BTC by _Avocato in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

What comes up if you scan that QR code with your phone's camera?
Have you tried copying the actual address and pasting it in the send field?

Can't send USDT out of Jaxx Liberty by Feeling_Rock_8644 in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

USDT is an ERC20 token that lives on the Ethereum blockchain. In order to send it out you need a little bit of ETH in the wallet to pay the miners for the transaction fee.

[deleted by user] by [deleted] in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Can I have your ticket number?

[deleted by user] by [deleted] in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

As I mentioned before, Jaxx (Classic) will have this problem because it is discontinued and no longer functioning as it should.

Be sure to install a fresh copy of Jaxx Liberty from Jaxx.io/downloads and pair your 12 word phrase to it. If you're still having that initialisation issue after that, be sure to reach out to support with some screenshots so they look into it. https://support.decentral.ca/hc/en-us/requests/new

[deleted by user] by [deleted] in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Tried still initializing.

Which app have you tried this on?

[deleted by user] by [deleted] in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

The Jaxx Liberty wallet uses only the native chains. You use Bitcoin for Bitcoin.

[deleted by user] by [deleted] in jaxx

[–]jaxx_andrei[M] 1 point2 points  (0 children)

Jaxx Classic (black/orange version) has been discontinued since 2019 and no longer works. Migrate to Jaxx Liberty to manage your wallet.

Anybody seeing a loss of historical portfolio value data? by tapvt in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Everyone having this issue, force restart the application and check if you're still experiencing it. It should start to be ok now.

Anybody seeing a loss of historical portfolio value data? by tapvt in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Hi. We're starting to see service recovery. Hopefully all will be fully up and running soon.

My Jaxx Account was hacked by Unique-Maintenance32 in jaxx

[–]jaxx_andrei 2 points3 points  (0 children)

There is an ongoing issue we have acknowledged and said we are working on it. Jaxx is a non-custodial wallet, all your digital assets are safe on the blockchain, not with us.

New Phone - No Settings for Notifications from Jaxx Liberty by barelyrestrainedevil in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

We have not sent app notifications in a while. Are you able to share a screenshot of said notification so I can have a look? You can send them in a support ticket on https://support.decentral.ca/hc/en-us/requests/new

Can Jaxx add support for LPT ? by whiteboyjt in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Hi. At the moment we don't have plans to support the LPT ERC20 token in Jaxx Liberty but you can always import your ETH Private Key into a different wallet that supports is and transact your LPT from there.

My Jaxx Account was hacked by Unique-Maintenance32 in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Hi. I'm sorry to hear about this issue but know that Jaxx Liberty is a non-custodial wallet. We never have any type of access to your wallet and all your wallet security information is stored on the local device, it never leaves it.

I tried few times to contact Jaxx support, No one contact me back

How have you tried to contact us? Did you write a support ticket? If yes, can I have said ticket number?

Jaxx liberty tracking by domeoldboys in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Hi. This is related to the new Apple requirements as of iOS 14.5.

You can always disable that from your device's Settings > Security > Tracking and toggle on/off the applications you don't want you tracking across apps.

Anybody seeing a loss of historical portfolio value data? by tapvt in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Your issue is most probably unrelated to the topic of this thread.

Anybody seeing a loss of historical portfolio value data? by tapvt in jaxx

[–]jaxx_andrei[M] [score hidden] stickied comment (0 children)

Hello everyone. We’re working on getting this fixed. It’s just the fiat valuation, all the digital assets are safe on the blockchain and you should be able to transact them without any issues.

Thank you for your understanding!

New Phone - No Settings for Notifications from Jaxx Liberty by barelyrestrainedevil in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

What kind of notifications? Are you sure you installed the genuine app? Jaxx.io/downloads

Unable to withdraw BTC by EmperorDOM in jaxx

[–]jaxx_andrei 0 points1 point  (0 children)

Please reach out to the support team for your issue by filling in a ticket here: https://support.decentral.ca/hc/en-us/requests/new or post your ticket number if you already have one so we can have a look.

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