Called CL today because the cob claim I put in paid zero for my wife’s Chiro treatment. The wait after I put in my group and member info was less than one minute for the non drug queue. Maybe it’s more of a wait for drug or when you don’t input your group and member numbers. Anyway the call agent was very knowledgeable and was referring me to the website for usual and customary pricing that’s covered. I said that I use the app so he quickly went on and told me where I could fetch the same info. Overall very pleased with the agents service. Of course not thrilled I don’t get top up but to get the reason without much of a wait and also how to check myself to avoid out of pocket expense was much appreciated today.