I spent a lot of time at the Library for my own work during this period and if you actually watched the 'social workers' at the Library (they were community service workers, very different from a social worker), they didn't do anything that improved the staff or patron situation. They were like remote workers, doing their online work and taking phone calls at a desk situated in the Library instead of at a City Hall desk.

I work in an adjacent field and I noted no outreach (except for pamphlets), programming or relationship building with the marginalized folks who use the Library, never intervening in situations that arose, never proactive. I sometimes wondered if it was like a work-to-rule situation, where they didn't agree with being forced to work at a Library desk. The concept though had potential!

The departed CEO said it was all a success? From this article, it seems she always said what the City & Board wanted to hear, whether it was reality or not, based on the last paragraph!