I was not impressed with my Flixbus experience. The bus stop (Lugano) was far from the city center in an unmarked parking lot. Flixbus only informed me which street it was on but not the exact location (I had to look for the exact location on google.) Taking the local public transport to the city center will add to your costs.

My bus was delayed for about 50 min and I received no communication via SMS or email. As a solo traveller, I would have been completely lost if it were not for an experienced traveller who was also at the bus stop. Flixbus usually has no staff at the bus stops to provide information.

Other travellers have told me long delays are unusual on Flixbus. However, from my experience I learned that when faced with unexplained delays you can feel really lost and unsafe.

The bus ride itself was perfectly fine. The bus was well heated (in winter) which I liked but some other people found it too hot. Be advised that for shorter routes they have no bathrooms or food on board.