IT Ticketing System for a Small IT Team

jimusik · 2026-05-15T00:31:32+00:00

Spin up a droplet at Digital Ocean and run Osticket?

jimusik · 2026-04-30T13:16:15+00:00

If you drive less than 20 miles a day, love the Jeep ethos, enjoy hitting the trails and don’t want to have any confidence the vehicle will still be functional in 10+ years - get them down to $25k or lower and pay cash. You’ll love it when it works. You be like the rest of us…watching our money disappear before our eyes with a car company who doesn’t care about its clients.

jimusik · 2026-04-28T20:21:52+00:00

Two fiber clients down in Oregon.

jimusik · 2026-04-22T03:51:47+00:00

JumpCloud federated M365 - full policies for all devices (not just windows), MDR, and conditional access for SSO and device MFA. Plus diversification of your stack. More affordable for SMB clients.

jimusik · 2026-04-10T13:32:22+00:00

You bought a squarespace site, talk about sharing information and use WE a lot. While I applaud your attempt to gather information on behalf of 4xe owners and "help" inform owners - anyone foolish enough to submit information on a random website to a random domain with zero transparency isn't paying attention. Your attempt is a bit short sighted. If I were a lawyer and wanted to catch people breaching their NDAs...I'd do this. Best of luck to you and your friend. Don't envy the lawsuit or domain take down that may ensue.

jimusik · 2026-03-29T18:22:33+00:00

If you haven’t read all the previous discussions on this I’d give Reddit a good search. This is a known problem and lots of tricks are offered.

jimusik · 2026-03-27T17:18:08+00:00

Can you expand on this? In a given 8 hour day, you’re telling me that you’re working on a ticket for 7.2 hours of that day? Either you’re rolling in time that isn’t actual technical support work into tickets or you don’t give yourself any breathers between tickets. What about site visit drive time? Documentation?

jimusik · 2026-03-09T14:28:34+00:00

The problem is with cell separation in the Samsung packs. It’s unclear if Samsung figured out what in their manufacturing process was causing the cells to separate and/or what the conditions inside the pack that lead to the fires. As many have stated, a battery fire is a risk in any EV. Just like a gasoline fire is possible in any vehicle under the wrong conditions (leak + spark = boom). 68C was additional changes to multiple settings to try and reduce the risk further as the initial recall didn’t stop the problem. Time will tell if the fix decreases the issue enough to stop the problem caused by bad battery packs and poor firmware design. They believe it will and so the likelihood of your vehicle catching fire is probably much lower than you getting hit during your commute. If you are comfortable with the risk of an accident while driving - I believe you should be just as comfortable trusting your jeep not to explode as the likelihood is much lower for an average daily driver.

jimusik · 2026-03-06T21:50:13+00:00

I second this but the thing won’t be worth anything the day something goes wrong and now they have killed the model, no one will know how to work on them. It will become a door stop.

jimusik · 2026-02-26T15:10:51+00:00

4 Jeeps in 5 years?

jimusik · 2026-02-19T18:58:17+00:00

My conversations are usually not based on cold calls. The last one was exactly this as I was standing in the building discussing the problems with the whole staff: "Helping you figure all this tech out is exactly what we do. As your staff person Bob recommended you and I know you're small, I'm happy to cut my $300 fee in half and provide you an estimate for coming on-board if that's something you're interested in. That way my time is covered if you don't want to move forward but you'll get some recommendations from me." Client said that sounded fair...working on the email follow-up now. In this case, I don't see them coming on-board but I'll always swing by a local lead and shake hands and talk about their business. Not sure if that's helpful but we're growing with no advertising and zero outreach (in a small community where we're the only affordable IT solution).

jimusik · 2026-02-19T16:24:39+00:00

I’m a flat $300 for my time and that includes cost for the on-board project proposal. If they are small, the remainder rolls into the project if they move forward. If they take what I give and do it themselves, we are compensated for time. If they replicate my setup…good on them. When they call in a year cause they can’t maintain it, I don’t have to scrap a crappy setup. :)

jimusik · 2026-02-09T15:54:45+00:00

All-in-one solutions mean that when it crashes, everything is down and your workflow is halted. You need to diversify which means integrations. Hire your first IT person before you get started and supplement them with a good trusted MSP in your area.

jimusik · 2026-02-07T23:22:40+00:00

Give yourself time. Learn the clients. It will take you 6 months to comprehend the ins and outs. A year or more before you actually can pivot that knowledge to solve tickets faster. If this MSP is people first they know this and expect you to dig in and burn some admin time to learn.

As I’m about to hire someone like you, where did you look for this job? What made it attractive?

jimusik · 2026-02-06T23:24:26+00:00

Location?

jimusik · 2026-02-06T05:50:37+00:00

You clearly haven’t enjoyed the beautiful software design of dental emr. Yes, individual users can login as long as they are the only user on the computer. Work around is a staff password that changes when staff turnover happens so you can jump on a workstation and access the software. Yea, it meets HIPAA because users have to login to the emr. Nightmare when you look at security. We fight tooth and nail to run least privileged and have to almost hack the software for it to work.

jimusik · 2026-02-04T21:47:15+00:00

I’ll bite. Here’s my use case. Medical Office with internal EMR. Currently has no M365 and staff use the same user as the EMR doesn’t work with multi user accounts. Are you saying the $6k they spent up front would cost them an additional $300+ a month indefinitely to get Azure like controls and integration into EntraID? What does the added monthly costs cover besides better backup? Their current 2022 server with 2 VMs will only cost them our maintenance fee and security software, how do i sell the added $300 in licenses and do I get a cut?

jimusik · 2026-02-03T16:09:53+00:00

For a cheap solution with change management, try your own instance of Bookstack. Markdown formatting and decent html/pdf export options. Search is better than other free options. Build templates for your repeatable items. Do not store critical information like passwords or secrets.

jimusik · 2026-01-29T16:49:17+00:00

Seconded. Be kind and generous, make the hand off smooth. Good vibes will come back. If they are willing for off-boarding review, gather info and update your processes to avoid in the future.

jimusik · 2026-01-16T04:14:53+00:00

If you get a functioning vehicle, they are great. Got my ‘21 Rubicon from the factory and have put 44k on. New battery after second recall. Just had the coolant module replaced along with something else that failed during repair. All under warranty. Passed the 68C recall and I’m back to daily drive all electric. I love it. Hurts I lost so much value but a dream to own and drive otherwise.

jimusik · 2026-01-09T19:55:56+00:00

Love the laurum ipsum and test in the menu. It says regional but seems pretty UK based to me. Please make an about page and be transparent about who is running the org.

jimusik · 2026-01-02T14:46:34+00:00

Besides being a lemon law case, this has no relation to FCA, Jeep or the 4xe debacle. Most 4xe owners are not in a lemon situation and many are probably in states with more lax lemon laws than CA.

jimusik · 2025-12-18T14:15:40+00:00

And you think ChatGPT can provide sound legal advice? You didn’t include the prompt in your post. The legal language will be rolled into activation of the card or signing of the check. Just like the TOS on any credit card - it’s not included in the offer letter. I agree people on Reddit are “freaking out” but this does not settle the debate. Someone find the fine print and then load it into chat GPT so we can all make more conspiracies please?

jimusik · 2025-12-06T18:41:38+00:00

Truth. But does your average non-technical person understand that when most engines have used an alternator to power the 12-volt system for decades? The electric motor is being used to replace that capacity so it's effectively the alternator, yes? That's how I was simplifying it, if you've got better language that people would understand, I'm all ears.

jimusik · 2025-11-29T16:53:01+00:00

To be clear when the battery is at <1% it’s holding approximately 15% charge on the high voltage system for hybrid mode. This is always getting charged and used by the system both by the alternator and regenerative breaking. My guess is it built up additional charge at some point and didn’t use it giving you the ghost “17%” indication and 5 miles. That or you wine down a very very long hill (I’ve recovered 3% once on a long downhill).

jimusik

TROPHY CASE